Customer Implementation Specialist (CIS) - US Telecommute or Any UHG Office

Position Description:No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm) Positions in this function are responsible for on-boarding the medical benefits for new customers. This role is part of a small team of CPS claim experts that works directly with new customers to evaluate their prior benefits, pre-filling intent documents, then interviewing the customer to ensure we understand their true medical claim intent and reflect that in the installation documents role requires technical knowledge of CPS and the workflow around it. This position will directly interact with new customers as well as the entire UMR set of functions responsible for new customer set-up.They will also do production check-out with the customer, ensuring we properly captured their intent.Staffing is somewhat regional, aligned with claim office the customer will be serviced out of; however, expectation is they will assist with other offices as needed. Primary Responsibilities:Coordination and completion of projects across various functional areasProvides subject matter expertise in areas including
project scope definition, risk identification, project methodology,
resource allocation, facilitation, and other areas of expertise based on
established project management techniquesMakes presentations to management on project updates,
project cycle, and expected results. Ensures projects are completed on
time and in scopeMay manage vendor and service providers to define project scope and performance expectationsProject Management roles specific to a
particular functional area should be assigned to that family where
appropriate (e.g. IT Project Managers should be placed in the IT
Family)Employees in jobs labeled with SCA must support a government
Service Contract Act (SCA) agreement.Acts as a resource for others.Coordinates activities with others.Serve as the liaison to a complex customer base to manage onboard medical benefits for new customersIdentifies and resolves operational problems using defined processes, expertise and judgmentIdentify potential claim and/or customer service issues during implementation and create a plan to ensure risk is minimizedProvide feedback to team members regarding improvement opportunitiesProvides expertise and customer service support to internal and external stakeholders

Requirements:High School Diploma/GED2+ years of customer service experience analyzing and solving customer problems1+ year experience on UMR's claim payment system (CPS)Experience with Windows PC applications, which includes the ability to learn new and complex computer system applications Preferred Requirements:Previous call center experienceMicrosoft PowerPoint experience (creating presentations)1+ year of Microsoft Excel experience (data entry, sorting/filtering, basic formulas and importing data to a spreadsheet)Physical Requirements and Work Environment:Frequent
speaking, listening using a headset, sitting, use of hands/fingers
across keyboard or mouse, handling other objects, long periods working
at a computerService center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Customer Implementation Specialist (CIS)