SOACC Operations Specialist I- 2nd shift - KC, MO

Job Description:

The SOACC Operations Specialist I is responsible for physical security, life safety, threat management, technical security or intelligence analysis functions from a 24 hour command center. Assigned responsibilities ensure compliance with the Federal Bank Protection Act and other applicable federal, state and local regulations, life safety for employees and customers, the protection of bank assets and the timely communication of incident information to appropriate first responders, customers and all levels of leadership within Bank of America. Maintains professional composure while providing critical support for employees by engaging Protective Services, Life Safety, Threat Management, law enforcement, emergency medical services, property management and suppliers as required. Emphasis is placed on the employee's ability to consistently achieve production targets answering a steady volume of phone calls relating to life safety, asset protection, security issues, administrative and information inquiries while maintaining a strong attention to details, excellent verbal and written communications appropriate to the creation of concise incident reports capturing critical details and engaging appropriate parties while also monitoring, and maintaining BAC burglar alarm and DVR systems.

Required Skills

• Ability to manage a steady volume of phone calls (inbound/outbound) with a high degree of professionalism
• Must be able to work within a team structure, facilitate effective communication and make sound decisions based on training and procedures provided
• Must be comfortable working in a dynamic, ever-evolving work environment where operational experience is key to advancement and continued success within the LOB
• Ability to think outside the box and provide actionable, realistic and contemporary project ideas
• Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences
• Strong attention to detail with a focus on thoroughness and accuracy
• Proficiency with Microsoft Office applications and Windows based software applications
• Typing speed of 40wpm or better
• Must be able to work 2nd shift hours (2:30pm - 11pm and Saturdays and Sundays)

Desired Skills

• Solid working knowledge of all aspects of Corporate Security and integration points between teams
• Experience using Crystal Reports, SharePoint Designer, Remote Link and MASterMind Alarm Monitoring applications.

Shift:

2nd shift (United States of America)

Hours Per Week: 

40