Healthcare Practice Quality Improvement Coach - Full-time / Part-time

Title: Healthcare Practice Quality Improvement Coach

Location: Delaware, US (virtual position with daily travel within Delaware region)

 

Apply online at www.talentrust.com - click the "Opportunities" tab - or send resume via email to klee@talentrust.com

 

 

General Statement of Duties

As a member of the Medical Society of Delaware/ MedNet Quality Improvement Team, the Practice Coach exhibits courage, innovation, flexibility and a “can do” attitude while managing a caseload of practices involved in one or more of the department’s improvement activity programs.  The Practice Coach utilizes an evidence-based approach to facilitate QI methodology and tools within practice, systems and Medical Society of Delaware/ MedNet settings.  The Practice Coach is accountable for facilitating the implementation of practices, baseline assessments, reporting measures and ongoing facilitation of practice improvement methodologies with multi-disciplinary QI teams; achieving measurable outcomes

 

The Practice Coach reports to Michelle Seymour, Manager of MedNet and Quality Improvement Coach.

 

Position Summary

The Practice Coach is responsible for working with initiatives, systems and practices to facilitate practice redesign efforts, utilizing innovative thinking about how to best support achievement towards improved process and clinical outcomes, decreased costs, and increase in efficiency that results in improved patient experience and provider and health care team satisfaction.

 

Essential Job Responsibilities:

• The Practice Coach serves as the primary liaison, teacher, coach, and facilitator for practices participating in Medical Society of Delaware/ MedNet practice transformation activities.
• Establish and maintain a supportive, collegial role with Medical Society of Delaware/ MedNet, clients and assigned practices and their individual quality improvement team members.
• Coach practices using a standardized approach based on Medical Society of Delaware/ MedNet programs.
• Identify innovative curriculum, products, and services, and bring them to the attention of management.
• Develop innovative tools and resources, such as toolkits, guides, and presentations to meet current or future practice needs, and contribute to the learning community.
• Demonstrate the ability to effectively lead and facilitate improvement teams toward measurable outcomes with increasing practice independence over time.
• Assist practices in maximizing use of available health information technology resources in order to accomplish improved patient outcomes and increased efficiency.
• Link practices to available external resources, such as consultants and group learning opportunities, to meet specific needs which extend beyond those that are met by the Practice Facilitator’s role.
• Train, develop and educate leaders, providers and staff in practices and identify interventions with support from your Manager to facilitate success in practices.
• Routinely assess, document, and report practice progress throughout the transformation process and proactively bring practice issues to your manager. Maintain databases directly associated with role.
• Provide organizational support through disseminating experience-related learning and best practices, by way of team updates, written reports/articles, developing reference guides, toolkits and/or presentations.
• Participate in the planning, hosting, development, presentation and delivery of Medical Society of Delaware/ MedNet or Client Learning Collaboratives, and local or national conferences/events as requested.
• Continually review and manage your own time on projects and organizational work, focusing on high value activities, excellent performance or internal improvements/efficiencies that allow for work/life balance.
• Evaluate practices for opportunities for client and Medical Society of Delaware/ MedNet to provide additional lines of service beyond the current grant/contract scope of work.
• Other duties as assigned.

 

Location & Travel:

The Practice Coach requires the ability to balance the work of a typical office environment and remote environment, professionally managing multiple deadlines and interruptions to on-going work activities.

 

Travel is an essential element of this role, with daily travel within the Delaware region.

 

Qualifications, Skills & Experience:

To perform the job successfully, an individual should demonstrate the following competencies:

• Excellent oral communication, group presentation and facilitation skills.
• A flexible, courageous and positive attitude about unexpected changes and fluctuating workload.
• Ability to work autonomously in a virtual work environment.
• Knowledge and experience in core Patient-Centered Medical Home (PCMH) and advanced primary care concepts and Quality Improvement methodologies.
• Practice active listening, asking questions and holding views lightly in interaction with others to create a learning culture.
• Participate actively in meetings by being fully present and asking intentional questions.
• Support organization's goals and values by fostering teamwork within teams, across teams and departments; see internal and external collaborators as equal clients.
• Excellent written communication skills; expressing ideas clearly and concisely in a well-organized manner.
• Manage time effectively and prioritize competing demands in order to meet practice, program, and organizational goals and seek to meet and respect deadlines.
• Strong critical thinking, analytic, strategic and “big picture” skills necessary.
• Be professional in appearance and presentation, by being one time, reacting well under pressure, and proactive response and communication with others via e-mail and phone.
• Maintain collegial relationships with initiative leadership, collaborating organizations, funders, vendors Clients and Medical Society of Delaware/ MedNet Staff.

 

Qualifications:

• Excellent computer skills required, particularly related to Microsoft applications Word, Access, Excel, PowerPoint and Outlook.
• Comfort with exploring and learning to use new or unfamiliar applications or databases.
• Working knowledge of health information technology and ability to connect practices to necessary resources to produce needed data/reporting.
• B.A./B.S. in health care or related field and five years’ experience in primary care, ambulatory care or other related field is preferred. Commensurate experience, courage and motivation may take the place of the B.A./B.S. requirement.  
• Preference will be given for a strong background in one or more of the following: quality or process improvement, data analysis, healthcare recognition/accreditation, change management and personnel management.
• Our strongest preference is a courageous, innovative & motivated contributor.
• A valid U.S. driver’s license, personal vehicle and insurance is required.