Front Desk Agent - The Inn at Keystone - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Inn at Keystone in the Rocky Mountains is steps away from the Mountain House base of Keystone Ski Resort, minuets away from the main River Run Village of Keystone Ski Resort and close proximity to the Keystone Conference Center. The Inn is a contemporary ski resort hotel with the Black Bear Grill restaurant serving complimentary breakfast for our guests as well as happy hour and full dinner service. Our rooftop hot tubs and views of the ski resort are sure to create a memorable Keystone experience.

The Inn at Keystone front desk agent will facilitate guest check-in, check-out, valet, guest requests and general information of the hotel and resort at the highest level of service possible in an efficient, courteous and professional manner by following Hotel standards.

Responsibilities include (but are not limited to):

• Maintain a professional appearance.
• Ensure standard of the day are posted and adhered to.
• Read emails and check most recent MOD report to ensure knowledge of all events.
• Check for any group arrivals.
• Look at inventory and shift inventory if necessary. Review site tours and ensure housekeeping is aware of room to use.
• Perform occupancy checks via housekeeping
• Ensure all registration cards have guest signatures and initials, room assignments, credit card swipes, and are completed as necessary with employee sign off.
• Must follow all SOX compliance procedures
• Ensure all guest room moves are noted and completed and cancelled if applicable.
• Valet cars when needed/occupancy over 50%.
• Responsible for handling a cash bank, signing in and out.
• Must follow department and resort grooming standards
• Assist with Food and Beverage and/or Housekeeping in times of need.
• Accommodate special requests of all guests when able.
• Assist all guests in problems and questions as required. Ensure that all guest problems are noted on the maintenance log and reported. Follow up calls made to guests.
• Handle all duties according to hotel policies, procedures, internal rules and standards.
• Be knowledgeable about daily hotel and resort operations, check daily event sheet, white boards and be up to date with all changes, new procedures and events.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Complete daily checklist to ensure smooth daily operations
• Perform all duties assigned by managers.

Qualifications:

• High school diploma or equivalent -required
• College Degree -preferred
• Able to communicate effectively in English, both written and verbal -required
• Spanish speaking –preferred
• MS Office proficiency -required
• Prior front desk experience a plus.
• Excellent guest service skills.
• Ability to multitask and strong verbal communication skills are -required
• Prior guest service experience in a fast paced environment –preferred
• Able to communicate with guest, homeowners, and colleagues professionally -required
• Experience in a guest service environment –preferred
• Previous knowledge of the Resort  –preferred
• Able to lift 30 lbs and to stand for long periods of time in excess of 4 hours without sitting -required
• Proficient on property management systems (SMS, PMS, LMS) –preferred
• Flexible schedule including weekends and holidays -required
• Resume with professional references -required

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 133985