Skyland Bell Attendant

Unit Name:  Shenandoah

Reports to:  Front Desk Supervisor/Manager

Non-Union:   Non

Position Summary: To provide courteous, professional guest service by assisting guests with their needs during checking in/out guests and providing customer services to guests as needed

Essential Functions:

• Greet all guests with a smile and positive attitude, using guests’ names whenever possible.
• Welcome guests, ask about their stay and fulfill any special requests.
• Assist guests in/out in a timely manner.
• Promptly answering telephone, using guest name, fulfill any requests or answer, when needed, to

questions in a courteous manner

• Keep area neat and orderly.
• Be aware of guest arrival/departure list—so that you are prepared to meet their needs.
• Perform guest services, helping guests solve any problems they may help.
• Assist guests with special needs as needed.
• Wear Company issued uniform and maintain a professional and well-groomed appearance at all times.

Non-essential Functions:

• Cross-train in numerous positions to fill any voids throughout the facility.

Education & Experience:

• High School diploma

Knowledge, Skills & Abilities:

• Provide hotel and restaurant information to guests
• Carry out specific oral and written instructions
• Use hands and arms to operate telephone, handle dishes, clean, etc.
• Memorize and/or familiarize yourself with specials and hours of operation
• Lift and carry heavy boxes, on occasion

Physical Requirements:

• Walking or standing for entire shift
• Twisting, bending, reaching, talking, listening and smiling with ease
• Lifting up to 10lbs. frequently

Environmental Working Conditions:

·         Exposed to all types of weather