IT Tech Full Time

The Level 1 Technician will provide first level technical support to end users on a diverse range of systems in production at the property. Interface with all levels of Customer Support Engineers, VARs, OEMs, end-users & internal departments. 

Essential Functions:

• Provide first level troubleshooting of systems and hardware to end users
• Ability to logically identify, isolate, and formulate resolutions to root causes of systems issues
• Ability to quickly learn new systems in a fast paced environment
• Capable of effectively prioritizing tasks under pressure situations
• Extensive knowledge of Windows desktop operating systems
• Extensive knowledge  of Microsoft Office Suites
• Effectively determine when to escalate support requirements to a Level 2 technician
• Properly maintain and follow all departmental forms, logs, controls, and safety procedures
• Provide basic troubleshooting of network issues related to PC/Server connectivity
• Willingness to extend capabilities of knowledge through independent study, on the job mentoring and formalized training
• Provide a high level of customer service to guests of Wheeling Island through knowledge of property layout and onsite events
• Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs
• Effectively interface with all levels of the Wheeling Island organization
• Ability to work independent of  and with minimal management supervision
• Provide written status reporting to management and end users
• Demonstrated ability to bridge the communications gap between technical issues and non-technical business users
• Perform other duties as assigned by Management

Experience Required:

• 6 months of experience preferred.
• Bachelor;s degree preferred not required.
• Knowledge and understanding of a call center environment
• Knowledge of networks, ports, routers, TCP/IP internet protocols, and all windows based operating systems 

Knowledge, Skills & Abilities:

• Exceptional troubleshooting, customer service, listening and communications skills
• Must be able to obtain and maintain a Level 2 West Virginia Lottery Table Games License
• Must be able to obtain and maintain a West Virginia Racing Commission License 

Physical Requirements:

• Ability to lift up to 70 pounds
• Ability to stand or walk for long periods of time 

Environmental Working Conditions:

• May be exposed to secondhand smoke
• May be exposed to high volume noise
• May be exposed to fumes/odors/dust/dirt