Customer Service Team Lead

Aerotek is currently searching for a Customer Service Team Lead. After hiring a class of Customer Service/Collections Representatives in their "Cell Phone" department, we are seeking individuals that are dedicated and excited about opportunities within a customer service and call center environment. Details about this exciting opportunity are listed below:

Location: New Albany

Compensation: $16 - $20/hour (based on experience)

Work Environment: Great work environment with a gym. Business casual and friendly. This department works a 3 day/2 night rotation shift each week. They will also work 2 weekend shifts a Month (almost solely Saturdays).

Hours: Day shift is 8AM-430PM. Night shift is 12:30PM-9PM. The Saturday shift would be day hours ONLY. The weeks they work a weekend shift, they will have a day off during the week, which will vary. The 3rd week of every month the schedule for the ENTIRE next month comes out so everyone knows EXACTLY what days they work nights and on the weekend. TRAINING will be 8-430 for 2 weeks and then they will be moved to a normal schedule.

Job Summary:

• Roll Call/Attendance reporting
• Strategy changes
• Time Keeping (will keep an Excel spread sheet to show manager)
• Training/Coaching
• Call listening
• Month end reviews
• Tracking tardiness
• Reporting any issues to Aerotek/Tek Systems
• Will be required to make calls when necessary

Qualifications:

• Supervisor/Leadership experience
• Ability to transfer knowledge and skills
• Strong administrative and organizational skills (Excel, time keeping)
• Perfect attendance
• Ability to lead by example
• Comfortable giving constructive feedback and coaching in the moment
• Analytical mindset

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.