IBS-Counter Service (Hawaiian Airlines) - Full-time

Acts as primary point of contact for the IBS customer and ensures proper service by determining customer need, accessing POS system to assist in securing necessary parts/services, maintaining personal and site image, and ensuring customer receives a good experience. Sources and secures non-stocked items in a timely and effective manner.

Responsibilities

* Greets customer/technician, demonstrates product knowledge, and quickly understands customer/technicians needs.

* Maintains customer satisfaction by serving customer, securing right part, and resolving issues.

* Understands customer/technicians specific needs and requirements.

* Maintains inventory and ensures parts stocked in correct location.

* Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding customers pricing matrix.

* Sources all parts needs for customers by utilizing various approved IBS vendors.

* Uses non-company approved line codes appropriately.

* Understands and maintains the TAMS buy-out PO process.

* Maintains all special order information in the STARS system.

* Understands, and has the ability to input information in, the customers fleet management software

* Communicates to customer the status of all pending orders.

* Understands our service level agreements with our IBS customer.

* Participates in training as needed and required.

* Performs all other associated tasks as assigned by management.

* Follows all IBS policies and procedures.

* Completes all available IBS operations training provided by company.

Qualifications

* ASE Certification within 12 months.

* High School diploma or equivalent.

* Some Technical School a plus.

* Detail oriented.

* Capable of operating TAMS point-of-sale system and cataloging.

* Capable of operating third party fleet or purchasing system.

* Understanding of Purchase Order/Billing system.

* Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure

* Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.

* Able to speak clearly and listen attentively.