Clinical Workflow Improvement Analyst - Eden Prairie, MN

Optum is developing an exciting new system intended to help stakeholders in health plans and contracted clinical practices better leverage the power of fully harmonized, multi-source patient information in clinical management workflow automation. This system’s functionality will evolve over time to help users more efficiently and effectively manage care for defined cohorts of patents based on its ability to rapidly ingest / harmonize data, different kinds of data and then run clinical management business rules in real time. Systems users will ultimately spend less time gathering and reconciling information as a basis for clinical management of individual patients and populations, and more time executing clinical management processes for more patients.
 
As a Clinical Workflow Improvement Analyst, you will be challenged to leverage your data analytic and project management skills to help design programs that focus on using data and technology to automate diverse clinical management processes. For example, you may develop optimized workflows for care coordinators in an ACO or you may improve workflow processes for prior authorization of certain common procedures that require clinical review.
 
As a key resource within a multi-disciplinary scrum team, you must maintain a high degree of accuracy along with attention to detail, an aptitude for persistence, consistence & perseverance, excellent verbal and written communication skills, strong interpersonal skills and the ability to deliver on time. Success in this role will require ability to prioritize, multi-task, plan ahead, as well as being flexible, resourceful, and self-driven.
 
Primary Responsibilities:


Perform data analysis, data management, and related reporting

Perform program efficacy analyses, leveraging statistical analysis skills to evaluate the effectiveness of existing processes 

Serve as the go-to resource for how clinical management processes are traditionally structured, including who does what, data used to conduct clinical management tasks, etc

Perform stakeholder engagement and communication to help refine requirements

Identify process and program improvements, based on available data, role objectives and program outcomes

Work with business rule analysts and developers to structure improved clinical management workflow

Participate in sprints with multi-functional team to translate optimized workflows into actual system functionality

Work in sprints with multi-functional team to help test and validate optimized clinical management workflows 
Core Competencies:


Demonstrated and proven experience in clinical data analytics and related process improvement

Detail oriented, with careful attention to work processes and focus on delivering high-quality results

Strong quantitative background and highly analytical with a genuine interest in analyzing and interpreting clinical data

Strong time management, organizational, and prioritization skills with the ability to balance multiple priorities, track and manage requests and deliverables, and meet deadlines

Ability to multi-task in a dynamic setting and work well under pressure

Strong communication skills, verbal and written

Anticipates team mate needs and proactively develops solutions to meet them

Strong problem solving skills with the ability to independently develop innovative solutions

Ability to work both independently and within a team setting

Ability to influence without authority

Ability to learn quickly and desire to take on new challenges

Strong desire to make continuous improvements in all areas of responsibility

Takes ownership of issues with ability to follow through and be resourceful on all responsibilities

Required Qualifications:


Bachelor’s degree 

2+ years of experience working within payer and/or provider/practice based clinical management processes

2+ years of process improvement experience

2+ years of healthcare experience

4+ years of experience performing data analysis and making data-driven analytical decisions

Experience facilitating and leading meetings

Being a team player willing to cover and learn other roles and functions

Intermediate or Advanced Microsoft Access, SAS, SQL or other statistical analysis software

Intermediate or Advanced experience with Excel skills

Proficient in Microsoft Power Point and Visio

2+ years of experience performing statistical analysis with experience working with statistical software (e.g., SPSS; Minitab)
 
Preferred Qualifications:


Healthcare Effectiveness Data and Information Set (HEDIS) knowledge

Strong technical skills

Experience evaluating effectiveness of Clinical Quality improvement programs

Six Sigma knowledge 
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people’s lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We’re freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.(sm)
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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