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Pharmacy Care Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Antonio, TX San Antonio, Texas |
About this job
RESPONSIBILITIES OF THE POSITION:
* Provide great customer service and role model service standards
* Receive inventory; check delivery for accuracy compared to invoices
* Stage inventory by breaking out the inventory into sections for stocking
* Stock inventory
* Return tote to backroom for shipping back to warehouse
* Check line by line receiving
* Contact H-E-B warehouse or vendor if inventory is short
* Ensure caps, vials, bags, and other inventories are stocked in the correct place.
* Process Customer transactions at register
* Filing, Retrieving, and maintaining prescriptions in the Will Call Area
* Receiving written prescriptions from customers and obtain demographic and profile related information
* Receiving refill prescription numbers (over the phone and at drop off counter) and obtaining profile related information
* Answer the telephone and direct calls to appropriate person
* Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA
* Direct Customers to Counseling window for Pharmacist consultation
* Maintaining Insurance signature logs by date of fill
* Primary person responsible for outside and inside Department presentation and sanitation
* Verify scripts are going to the correct store
* Verify orders on prescriptions (names, number of orders per bag, etc.)
* Filing and maintaining prescription hard copies
* Assist Technicians and Pharmacists as necessary to ensure efficient and complete production for the shift
* Other duties may be assigned as necessary
REQUIREMENTS FOR THE POSITION:
* High school diploma or equivalent
* Must be at least 18 years of age
* Retail experience preferred; pharmacy experience strongly preferred
* Excellent communication skills and telephone etiquette
* Basic mathematical skills
* Basic computer skills (MS Windows, HEB Intranet)
* Strong team orientation, willing to pitch in at any moment for any reason.
* Experience working in a fast paced environment
* Must be a self-starter, and be able to work with little direct supervision
* Ability to multitask and manage multiple priorities
* Must be able to work rotating shifts to include weekends; must be flexible to the needs of the business
* Welcomes working in a team oriented environment and is open to cross-training
* Ability to maintain composure in high stress situations
* Pharmacy Care Representative Training & Certification
* ACR training or Cash handling skills
* Clerk training 501
* Company Orientation
* HIPAA trained
* Function in a fast-paced, retail, office environment
* Lift 20 lbs or more on a regular basis
* Provide great customer service and role model service standards
* Receive inventory; check delivery for accuracy compared to invoices
* Stage inventory by breaking out the inventory into sections for stocking
* Stock inventory
* Return tote to backroom for shipping back to warehouse
* Check line by line receiving
* Contact H-E-B warehouse or vendor if inventory is short
* Ensure caps, vials, bags, and other inventories are stocked in the correct place.
* Process Customer transactions at register
* Filing, Retrieving, and maintaining prescriptions in the Will Call Area
* Receiving written prescriptions from customers and obtain demographic and profile related information
* Receiving refill prescription numbers (over the phone and at drop off counter) and obtaining profile related information
* Answer the telephone and direct calls to appropriate person
* Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA
* Direct Customers to Counseling window for Pharmacist consultation
* Maintaining Insurance signature logs by date of fill
* Primary person responsible for outside and inside Department presentation and sanitation
* Verify scripts are going to the correct store
* Verify orders on prescriptions (names, number of orders per bag, etc.)
* Filing and maintaining prescription hard copies
* Assist Technicians and Pharmacists as necessary to ensure efficient and complete production for the shift
* Other duties may be assigned as necessary
REQUIREMENTS FOR THE POSITION:
* High school diploma or equivalent
* Must be at least 18 years of age
* Retail experience preferred; pharmacy experience strongly preferred
* Excellent communication skills and telephone etiquette
* Basic mathematical skills
* Basic computer skills (MS Windows, HEB Intranet)
* Strong team orientation, willing to pitch in at any moment for any reason.
* Experience working in a fast paced environment
* Must be a self-starter, and be able to work with little direct supervision
* Ability to multitask and manage multiple priorities
* Must be able to work rotating shifts to include weekends; must be flexible to the needs of the business
* Welcomes working in a team oriented environment and is open to cross-training
* Ability to maintain composure in high stress situations
* Pharmacy Care Representative Training & Certification
* ACR training or Cash handling skills
* Clerk training 501
* Company Orientation
* HIPAA trained
* Function in a fast-paced, retail, office environment
* Lift 20 lbs or more on a regular basis
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