Retail Manager

Mara Mi Retail Store & café Manager

 

POSITION SUMMARY:    

Mara Mi Store + Café is a one-of-a-kind store offering unique gifts, invitations and stationery. The Café offers the finest in baked goods including cupcakes, cake pops and fully decorated occasion cakes. Our Stores + Cafe is built around the importance of celebrating family, friends, and the occasions that bring us together. Our motto is “celebrating life!”

At Mara Mi, we offer an exciting, rewarding and bright workplace and seek the best talent to join our growing team. If you thrive in a high energy, ever changing, entrepreneurial, creative environment, and have a PASSION for paper, baked goods, social correspondence, gifts and the stationery business then this job is for YOU!

As a Mara Mi Retail Store + Café Manager, you will play a key role in enhancing our image as a service store. The main focus of the Retail Store + Café Manager is to generate sales, provide outstanding customer service and effectively manage the café and store team. The Store + Café Manager also continually builds on a strong base of product knowledge, and assist the store lead associates in the upholding of company directed visual merchandising standards.

Responsible for

* Proactively lead the store to ensure achievement of business goals in revenue, expense, profitability, customer satisfaction, inventory shrinkage, and associate morale.

* Select, coach, and develop effective management staff in the store and café. Develop a diverse, high performing team. Take action as needed to ensure that all associates fully contribute to the store efforts.

* Collaborates with the Mara Mi team to determine product selection in store. Assists and proactively constructs and designs “installations” and/or merchandising displays.

* Assists Gartner Specialty Product team with preparing baked goods for photo shoots and special events.

* Actively manage the customer experience within the store and café.

* Take ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, and associate morale.

* Follows all policies given preventing alcohol sales to underage customers.

* Ensure consistency of merchandising execution and operational processes within the store.

* Manage stock levels and making key decisions about stock control.

* Analyze sales figures and forecasting future sales volumes to maximize profits.

* Use information technology to record sales figures and for data analysis and forward planning.

* Ensure standards for quality, customer service and health and safety are met

* Follow all health, safety and sanitation guidelines for all food and drink preparation.

* Resolve health and safety, legal and security issues.

* Respond to customer complaints and comments.

* Promote the organization locally by taking a visible role in the local community.

* Organize special promotions, displays and events.

* Update colleagues on business performance, new initiatives and other pertinent issues.

* Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.

* Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.

* Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.

* Deal with sales, as and when required.

* Meet with vendors and salespeople to order food and supplies.

* Manage budget for wages, supplies, equipment and all other expenses.

* Determine pricing of menu items.

* Work with the accounting department to manage the accounts payable and receivable systems.

* Work with the human resources department to hire and train staff.

* Plan new marketing campaigns to attract customers and constantly expand the client base.

* Creative director for bakery initiating new and seasonal baked goods showcasing Gartner Studios design sense and one-of-a kind baked goods.

Requirements

Minimum Education/Certification:

* High School Diploma or Equivalent, Bachelor’s degree preferred.

* Certified Food Manager with a ServSafe certification

Minimum Experience:

* Minimum of five to seven years of experience in food service management or retail store management.

* Experience with managing others, preferably in food service or retail environments.

* Proven ability to increase sales and store profitability.

* Systems and computer proficiency (MS Office Word, Excel, Outlook, PowerPoint).

* Ability to work a flexible schedule including evenings and weekends, as dictated by the needs of the business.

* Ability to effectively manage the schedule planning of all sales associates.

* Proven ability to work in fast paced environment while juggling multiple competing tasks and demands.

* Ability to communicate and work effectively in a highly entrepreneurial work environment.

* Committed to providing high level of customer service.

* Ability to move medium to large items weight up to 50 pounds.

* This position will require frequent standing.

* Frequently required to use hand and finger motions, handle objects, reach with hands and arms.