Billing Representative - Norristown, PA

Position Description:

 



Healthcare isn’t just changing.
It’s growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable
Care adds new challenges and financial constraints. Where does it all lead?
Hospitals and Healthcare organizations continue to adapt, and we are vital part
of their evolution. And that’s what fueled these exciting new opportunities. 

 

Who are we? Optum360.
We’re a dynamic new partnership formed by Dignity Health and Optum to combine
our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our
resources and experience to bring financial clarity and a full suite of Revenue
Management services to Healthcare Providers, nationwide. 

If you’re looking for a better place to use your
passion, your ideas and your desire to drive change, this is the place to be.
It’s an opportunity to do your life’s best work.
Primary Responsibilities:

Process adjustments, refunds,
transfer bills, mail returns and perform manual salesEvaluate and respond to all
aspects of written billing inquiries, including but not limited to
billing insurances, and updating invoicesResearch, troubleshoot and
resolve complex billing issues and customer complaints, taking all steps
to resolve and ensure full resolutionAbility to perform all aspects
of billing customer service as neededMay be a certified Medical
Coder and/or involved in medical codingThorough navigation of both
Quest Billing System and the webMaintain all Compliance and
HIPAA regulations at all timesAbility to work in a fast-paced
environmentAbility to meet quality
standardsAbility to meet production
standardsAbility to handle other
projects as assigned

Required Qualifications:High School Diploma or GED1+ years of experience in Patient, Client or Third Party insurance billing, in multiple operational areas or QA/QC Experience providing coaching and training in a collaborative manner Basic experience with Microsoft Excel (spreadsheet creation and data entry) Ability to work an 8 hour shift Monday through Friday between the hours of 7:00 am - 5:30 pm with overtime as needed based on department needsPreferred Qualifications:Experience with QBS/WBS, specifically knowledge of the reject codes and denials received from the insuranceSoft Skills: Ability to clearly convey procedural information, issues and requirements Excellent communication skills, both verbal and written Demonstrated problem solving, organization and interpersonal skills Ability to work independently and as part of a teamCareers
with OptumInsight. Information and technology
have amazing power to transform the Healthcare industry and improve people's
lives. This is where it's happening. This is where you'll help solve the
problems that have never been solved. We're freeing information so it can be
used safely and securely wherever it's needed. We're creating the very best
ideas that can most easily be put into action to help our clients improve the
quality of care and lower costs for millions. This is where the best and the
brightest work together to make positive change a reality. This is the place to
do your life’s best work.Diversity creates a healthier
atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression,
marital status, genetic information, or any other characteristic
protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords:
billing, claims, medical claims, healthcare claims, office,
UnitedHealth Group, Optum, training class, customer service
representative, customer service, CSR, Data Entry, adjustments, phone
support