Video Teller Agent, Bilingual, English & Spanish - Full-time

Job Description:

Hello. I’m Jose, a Video Teller Agent here at Bank of America. 

Our customers are at the heart of everything we do. As a Video Teller Agent, I work with our customers to provide straightforward answers to complex questions.

As a teller who communicates with customers via on-screen communication at the ATM, I ensure that the customer’s needs are met in a timely manner. My job is to build relationships with our customers and provide them with outstanding service, while also accurately processing transactions and answering any potential customer inquiries. Through my role, I’ve developed a knack for problem solving, thanks to my training and collaboration with other areas of the business. Basically, I’m accountable for the customer’s satisfaction while they visit an ATM and I love that challenge. 

My team is driven and fun, whether we’re in the office or in our community. We do a lot of volunteer work and care deeply about social issues—like partnering with (RED) to help end AIDS in Africa. The company supports us every step of the way. They have our backs with benefits too: parental leave, tuition reimbursement, career development and more. 

As a Video Teller Agent, I know I’m doing something important. I’m making an impact on our customers as well as my own career. 

If a Video Teller Agent role sounds like your next challenge, please apply. And good luck!   

Minimum skills

You…

• Are proactive, passionate and creative
• Possess strong communication skills
• Have an ability to think on your feet 
• Have experience handling difficult customer situations
• Have at least intermediate-level computer skills
• Have a strong ability to engage and build rapport with customers (begin a conversation, build rapport, and handle objections)
• Are comfortable with frequent change and working in a fast-paced environment 
• Are comfortable with learning new technologies and processes
• Are comfortable receiving ongoing performance feedback and coaching
• Are confident with proper training in your ability to analyze and resolve customer inquiries
• Are confident with proper training in your ability to provide a positive customer experience through creative solutions

Desired skills

• Experience working in a call center or a financial/banking center
• Over one year of experience in the banking/financial services industry

Minimum qualifications

• Over one year of experience working in customer service

Shift:

2nd shift (United States of America)

Hours Per Week: 

40