Logistics Support / Tracing

LOGISTICS SUPPORT / TRACING
Location: Bolingbrook, IL
Shift: 1st Monday - Friday
Hours: 8am to 5pm

Position Summary:
Gathers data from all internal dept's and customers, as well as, external customers or vendors/carriers to process/complete tracking confirmations within the transportation system(s). Prepares and issues, on a timely basis, check calls and alerts that reflect delayed shipments, escalating as required. Additionally, updates and works with various types of documents related to customer reporting/tracking throughout the day.
Responsibilities:
Work assignments are often routine but on occasion may be non-routine and require some deviation from accepted practice and procedures to complete. Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified. Follow guidelines which may include company and/or departmenta policies and procedures, and rules and regulations that are well established but may require some deviation from normal operating procedures when completing more unique assingment. Works in applicable systems to input delivery information and or other transactional type information in transportation system.
Audit files/reports for accuracy and to ensure closure to all assigned issues daily. Monitors incoming inquiries from external and internal customers via workgroup box. Requests/secures Proof of Deliveries (PODs) from carrier base or USPS as required. Maintains database(s)/excel logs. Reports daily activity and updates on all open/escalated issues. Assists other team members as requested. Performs other related duties and participates in special projects as assigned. Monitors vendor performance and escalates to internal team members as required if performance falls under established metric(s). Must be able to meet productivity daily levels (based on volume-will fluctuate)

Job Knowledge & Skills:
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HS diploma or equivalent with 2-4 years of relevant administrative/operational support in manufacturing/Logistics operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a
comparable number of years of work experience or training.


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Requires very good knowledge of general administrative/office or logistics procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job. Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company. Good knowledge of technology to include computers and software programs such as MS Office or AS400, spreadsheets or other programs specific to the job in order to complete duties successfully.