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Service Advisor
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 4220 Old HWY 99 S RD Mount Vernon, Washington |
About this job
Purpose:
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Requirements
Job Requirements
Responsibilities:
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced. Also keeps customer informed of the work order progress
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Must be able to work and communicate well with a technician team of 7 or more
- Works in an environment with high volume of phone calls and provides an excellent level of customer service
- Performs small repairs in the service center
- Promote sales of service products, programs, and agreements
Experience, Education, Skills and Knowledge:
- General understanding of mechanical/technical terms is preferred
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- High School Diploma or equivalent experience
Additional Information
Department: Service
Reports to: Service Manager or Service Location Manager
Supervises: None
Responsibilities:
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced. Also keeps customer informed of the work order progress
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Must be able to work and communicate well with a technician team of 7 or more
- Works in an environment with high volume of phone calls and provides an excellent level of customer service
- Performs small repairs in the service center
- Promote sales of service products, programs, and agreements
Experience, Education, Skills and Knowledge:
- General understanding of mechanical/technical terms is preferred
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- High School Diploma or equivalent experience
Additional Information
Department: Service
Reports to: Service Manager or Service Location Manager
Supervises: None
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