Strategic Account Manager - Hospitality - Full-time

Client Reference Code: 192274-1
COMPANY:
Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.

SPECTRUM ENTERPRISE OVERVIEW:

Superior, reliable, consistent services that deliver value – that’s our focus. Over the years, Charter has invested billions of dollars in infrastructure improvements, unleashing the power of an advanced, two-way, fully interactive fiber network. By moving to this all-digital network, today’s Charter customers enjoy the most HD TV channels, more On Demand choices and the fastest internet speeds.

Spectrum Enterprise Solutionsbuilds business-to-business solutions with a people-to-people focus, providing the bandwidth and support customers need to accelerate business. Charter’s largest customers enjoy enterprise-grade voice, video, data, network, cloud and managed services via a flexible and secure fiber-based network.

POSITION OVERVIEW:
The Strategic Account Manager is responsible for dedicated account management of an assigned module of Charter Enterprise market customers. Responsible to protect and grow existing revenues by proactively managing the day-to-day relationship with Charter and Enterprise Market customers, including regular face-to-face meetings with assigned customers to conduct account reviews and to help identify and secure additional sales and renewal opportunities.


RESPONSIBILITIES:

• Actively and consistently support all efforts to simplify and enhance the customer experience
• This field based position is responsible for the proactive management of an assigned module of Charter customers.
• Meet or exceed assigned revenue goals and sales quotas within the assigned module of accounts
• Conduct regularly scheduled face-to-face meetings and account reviews with assigned customers for the purpose of securing and/or renewing existing revenues and identifying and securing new revenue opportunities.
• Serve as the customer advocate for assigned customers to ensure customer satisfaction with all Charter departments that affect the customer. Interface with other departments through written and verbal communications to handle customer situations; involving customer problems and questions.
• Maintains and updates internal databases with all required customer information. Establish and monitor internal control procedures for the support of assigned accounts and provide contract information for tracking and submission to regulatory agencies as needed
• Assist the Collections Department when necessary in perform collections on assigned accounts
• Remains current on changes in the service pricing and procedures, order entry process, commission reports, and sales promotions through completion of required/recommended training program
• Perform other duties as requested by supervisor

REQUIREMENTS:

• Five years of Strategic Account Sales and/or Account Management experience
• Five years’ experience with advanced voice and data networking (PRI/SIP, LAN/WAN )
• ICOMS/CSG or other billing system experience
• Salesforce.com experience
• Strong verbal, written and interpersonal communication skills
• Ability to multitask, as well as work efficiently and effectively within required deadlines
• The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment
• Valid driver's license with a good driving record
• 30% Travel

EDUCATION:

High School Diploma or equivalent
College Degree or course work in business, communication, accounting or related field or equivalent work experience preferred


NOTE: Driving is a requirement for this position, must possess and maintain a valid Driver’s License and safe driving record


Job Code : TWCSCM282 SAM - Strategic AM Hospitality Exempt

192274BR