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Free People Stylist - Boston, MA - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Boston, MA Boston, Massachusetts |
About this job
STYLIST | Roles & Responsibilities Reports To: Store Management Team
Objective To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
Expectations
* Exceed the customer's service expectations by meeting the following responsibilities:
* Build genuine relationships with customers.
* Greet all customers upon entering the store.
* Offer to hold items for the customer at the cash wrap or in the fitting room.
* Determine the customer's needs and offer suggestions and alternatives.
* Utilize all customer care resources.
* Offer to locate out of stock product from direct or from another store.
* Assist in maintaining store merchandising and operational standards.
* Uphold all company policy and procedures.
* Maintain a high level of awareness and concern for Loss Prevention.
* Facilitate the zones of the floor based on business needs.
Also may include:
* Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
* Comment on items purchased.
* Inquire if their purchase is a gift that will need to be wrapped.
* Request the customer's zip code or email address.
* Ring transactions efficiently -- issue a receipt.
* Compare signatures on back of card and on the POS Screen.
* Demonstrate knowledge of return policy.
* Practice proper phone etiquette.
* Perform all register functions.
* Train new stylists on Register University.
* Maintain cash wrap organization, cleanliness and restock.
Objective To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
Expectations
* Exceed the customer's service expectations by meeting the following responsibilities:
* Build genuine relationships with customers.
* Greet all customers upon entering the store.
* Offer to hold items for the customer at the cash wrap or in the fitting room.
* Determine the customer's needs and offer suggestions and alternatives.
* Utilize all customer care resources.
* Offer to locate out of stock product from direct or from another store.
* Assist in maintaining store merchandising and operational standards.
* Uphold all company policy and procedures.
* Maintain a high level of awareness and concern for Loss Prevention.
* Facilitate the zones of the floor based on business needs.
Also may include:
* Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
* Comment on items purchased.
* Inquire if their purchase is a gift that will need to be wrapped.
* Request the customer's zip code or email address.
* Ring transactions efficiently -- issue a receipt.
* Compare signatures on back of card and on the POS Screen.
* Demonstrate knowledge of return policy.
* Practice proper phone etiquette.
* Perform all register functions.
* Train new stylists on Register University.
* Maintain cash wrap organization, cleanliness and restock.
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