Rental Management Liaison in Oklahoma City, Oklahoma - Full-time / Part-time

General Responsibilities:

Job Purpose:

The Rental Management Liaison works with Insurance and outside companies to manage rental life in accordance with prescribed contract standards. The Liaison is responsible for producing a high quality of work while ensuring production standards are in accordance with departmental expectations.

Key Result Areas:

• Use a 3rd party website to obtain rental coverages, authorizations and extensions
• Handle inquiries from insurance adjusters as well as operations
• Administer proper documentation to effectively communicate information to Hertz personnel regarding status of rental contracts
• Update Hertz system as well as the 3rd party website
• Handle all inquiries from insurance company as well as operations
• Act as back up for other liaisons when assistance is needed
• Report any problems/issues (i.e. system issues, work flows, etc ) to ensure continuous improvement and high level customer service is sustained
• Maintain departmental production standards on a daily basis
• Pass all quality audits within scope of departmental and insurance company standards
• Ensure all rentals are managed in accordance with contractual standards
• Demonstrate professionalism when dealing with contacts
• Maintain accurate and complete documentation of all activities
• Respond to inquiries within 24 hours to maintain highest level of customer service
• Other duties as assigned by supervisor and/or manager

Mandatory Requirements:

• Telephone contact experience in a business/office environment
• Strong verbal and written communication skills
• Strong decision making skills
• Strong organizational and time management skills
• Must be able to work independently as well as be a team player
• Must be detail oriented
• Working knowledge of Microsoft Office (emphasis Excel and Word)
• Demonstrates ability to work well with others.

Preferred Requirements :

• Hertz Local Edition experience preferred
• Insurance business experience preferred

Hertz is a Drug-Free Workplace. All offers are contingent on the successful completion of drug and background screening.

EOE/AA M/F/D/V

Job ID 130182

# Positions 7

Location US - OK - Oklahoma City

Category Administrative/Clerical

Division OKC - Technology Center