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Consumer Support Associate - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Kalamazoo, MI, United States Kalamazoo, Michigan |
About this job
- Ensures effective collection of an assigned group of delinquent accounts to minimize losses to the bank. Provides excellent customer service and helps to counsel customers regarding credit issues as necessary.
- Uses an online collections system to accurately document customer account information and contact customers for repayment.
- Supports members of the collections group with collection tracking and reporting.
- Educates customers on financial alternatives and the ramifications of their actions through counseling practices.
- Maintains and develops knowledge of current regulatory and compliance environment. Adheres to all policies and procedures at all times.
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