Customer Service Representative

Staffmark has an Immediate opening for a Customer Service Representative in the Muncie area. A customer experience representative will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The best CERs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer experience representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CERs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve the problem.

Responsibilities• Manage large amounts of incoming calls• Generate sales leads• Identify and assess customers' needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/customer service team sales targets and call handling quotas• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Go the extra mile to engage customers• Simple marketing and website maintenance• Content creation/blog posts for website

Staffmark offers our employees a competitive salary and benefit package including medical, dental, and vision insurance, a 401(k) plan, short-term disability insurance, and more.
To join our team, interested candidates can refer to www.mystaffmark.com to complete the online application or apply in-person.


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Requirements • Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices, Salesforce & Desk a plus • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school degree Key Competencies • Interpersonal skills • Communication skills - verbal and written • Listening skills • Problem analysis and problem-solving • Attention to detail and accuracy • Data collection and ordering • Customer service orientation • Adaptability • Initiative • Stress tolerance