Customer Service Representative - Full-time / Part-time

Headway Workforce Solutions is currently seeking a Customer Service Representative for a temp to hire opportunity in Alton, IL with our partner, a provider of high quality water and waste water services.

As a Customer Service Representative, you will...

• Respond to customer inquiries with courtesy and professionalism.
• Address customer concerns efficiently and completely via the telephone and correspondence as appropriate.
• Collect samples from the treatment plant or distribution system
• Receive inbound calls from customers related to services provided.
• Clarify the needs of the customer, answer customer inquiries, and assist in the resolution of concerns. Track and document customer contacts.
• Maintain a high level of application, process, and water utility knowledge.

Qualifications

• High school diploma or equivalent required
• Personal computing experience, including Microsoft Office applications.
• Two (2) years’ experience in related business environment
• Proficiency in the English language
• Knowledge of administrative and clerical procedures and systems

​Additional Information

• This is a temp-to-hire contract position
• Maximum starting pay rate is $11.00/hour
• Need to be available for any shift Sunday - Saturday

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.