Customer Service Rep

Customer Service Representative Opening!

-Full Time Role

-Long Term Opportunity

- Several benefits when you are brought on permanently (pay increase, medical/dental, tuition reimbursement, etc.)

Job Description:

-Office environment.

-Assist Customer with inquiries, account status, and problem resolution in a fast paced call center.

-Consistently answer incoming calls to the customer service department with PRIDE service (Approximately 50+ calls daily).

-Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and customer while effectively resolving conflicts.

-Follow up on customer issues and concerns.

- Contribute to the increasing customer satisfaction scores for the region.

-Adhere to legal and operational compliance by strictly following all company policy and procedures.

-Become a productive member of the team with an enthusiastic and positive attitude.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.