Sales Associate

Plato's Closet is all about being fashion savvy and shopping smart. We're part of a nationwide unique recycling retail store specializing in clothes for teens and twenty somethings — we buy and sell the latest looks in clothing and accessories from the hottest brand name designers for girls and guys.

Sales Associate

Responsibilities and Duties:

• Greet customers immediately, determine their needs, and handle all transactions in a professional and enthusiastic manner.
• Become familiar with products, brands and prices and make recommendations of products, including their features and benefits, to suit customers’ needs. Maximize sales and customer satisfaction by adding items to the close of the sale.
• Buy used product, reinforcing the customer’s purchases and sales to the store. Invite customers to return to the store with their used gear for product trade or to sell.
• Price and ticket items appropriately based on pricing/buying guidelines. Restock store following merchandising plan. Maintain store displays and follow store housekeeping and maintenance standards and procedures.

Requirements and Qualifications:

• Acts in a friendly, courteous and helpful manner toward customers and co-workers at all times.
• Exerts high degree of energy and drive to meet customer demands.
• Performs effectively and safely in an environment where there is constant change and minimal direct supervision.
• Capable of making quick and appropriate decisions.
• Takes action to meet customer needs.
• Can anticipate bottlenecks in service and acts to resolve them.
• Ability to learn quickly.
• Ability to communicate viewpoints and concerns to fellow employees and managers in a constructive manner

SEARCHING FOR TWO FULL TIME AFTERNOON SALES ASSOCIATES IN OUR RETAIL BRAND.
RESUME MUST BE DELIVERED IN PERSON WITH THREE PROFESSIONAL REFERENCES INCLUDED!

What does a Sales Associate do?

The Sales Associate's responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store's visual appearance in high standards.

Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store's sales goals.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
Welcome customers to the store and answer their queries
Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
"Go the extra mile" to drive sales
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Cross sell products
Handle returns of merchandise
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design)
Requirements

5 Years Proven work experience as a Retail Sales associate, Sales representative or similar role
Basic understanding of sales principles and customer service practices
Proficiency in English
Basic Math skills
Working knowledge of customer and market dynamics and requirements
Track record of over-achieving sales quota
Hands-on experience with POS transactions
Familiarity with inventory procedures
Solid communication and interpersonal skills
A friendly and energetic personality with customer service focus
Ability to perform under pressure and address complaints in a timely manner
Availability to work flexible shifts
High school degree; BS degree in Marketing or related field would be a plus