Supervisor, Program Management - UBC - Full-time / Part-time

Schedule: Full-time

Job ID: REQ20006346

POSITION SUMMARY:

The Supervisor – Program Management is responsible for managing the day-to-day activity of the program(s) and supervises a team of entry level employees. Position may be client-facing. Works with the Program Manager to develop policies, procedures, and the business work plan for the program. This position oversees production and service standards and hiring, training, and evaluation of staff. Recognizes, recommends and implements operational improvement.

ESSENTIAL FUNCTIONS:

• Manage program(s) per the scope of work, program, and standard operating procedures within the contracted budget. Manage day-to-day activity of the program operation, including supervision of staff. Develops the team of front line employees assigned to the program(s). Monitor program statistics and metrics. Resolve complex cases.


• Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. Develops current employees and tracks their compliance to quality, service, and production standards.


• Works with (Sr.) Manager to develop and communication strategic business work plan goals.


• Assist with the analysis and writing of client reports and other deliverables. Assist with presentation of program information to internal and external customers.


• Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution.


• Other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in relevant discipline or equivalent work experience


• 0 - 2 years relevant experience


• Pharmacy Technician License may be required depending on program and state requirements


• Excellent PC skills including Microsoft Office and Internet experience; Excellent verbal and written communication and presentation skills; Strong analytical and problem solving skills


• Knowledge and Abilities: Strong focus on book of business client satisfaction and client retention results; Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency; Highly developed written communication and documentation skills to develop project educational materials, program specific procedures, product tools, and other services – related to collateral; Networking and client interfacing skills to cultivate and manage relationships; Strong analytical skills; Ability to analyze information and target trends; Organize people and systems to achieve goals