Summer Office Clerk - Hersheypark Camping Resort

This position is responsible for processing Hersheypark Camping Resorts reservations over the telephone and front counter, registering guests and promoting the concept of Hershey Entertainment & Resorts.
This is a seasonal position available for the summer beginning April/May 2017. The working schedule may include evenings, weekends, and holidays based on operational needs.

Job Functions:

• Answering the telephones, including providing information and taking guest reservations
• Greeting guests at counter, including assisting with check in/check out, answering guests’ questions and completing reservations
• Support and Execute pre-stay messaging
• Participate in Roadside check in
• Process closing reports in accordance with HE&R standards
• Process cash, check and credit card transactions in accordance with HE&R standards
• Maintain Office & Lobby Cleanliness
• Assist with venue cleanliness Participate in campground site inspections to support visual check in/check out
• Provide exceptional customer service both in office and during site visits
• Provide feedback regarding processes, guest experiences and employee training
• Maintain a positive and safe work environment
• Assist Office Administrators & Office team leaders with other projects and duties as assigned

Basic Qualifications:

• Must be 18 years of age or older.
• Must have a Valid Driver’s License

Additional Qualifications:

• Strong verbal communication skills and ability to work well with the public.
• Good organizational skills, clerical and computer skills.

Working Conditions:

• Must be able to work a flexible schedule including evenings, holidays and weekends.
• Primarily 2nd Shift position
• Must be able to work indoor and/or outdoor environments in various weather and temperature conditions
• Physical requirements include walking and standing 45% of the time, bending and stooping 20% and sitting 35% of the time.
• Must be able to lift 25 lbs.

Hershey Entertainment & Resorts is an Equal Opportunity Employer