Customer Service Representative (Market Research)

On behalf of Directions Research, Headway Workforce Solutions is seeking Part-Time Customer Service Representatives to work as part of a team for a market research project. For this project you will be conducting surveys with customers dining at Wendy’s. The purpose of the survey is to collect feedback related to customers overall experience and satisfaction with certain menu items. Pay for this position is $15.00 per hour. This is a 3 day assignment that will require traveling to three different restaurants.

As a Part-Time Customer Service Representative, you will…

• Confidently approach and speak to strangers while effectively explaining the importance of the survey
• Document and navigate through a project provided tablet
• Meticulously account for incentives given to participants
• Remain engaged and responsive with participants
• Travel to 3 different Wendy’s locations in 3 days to complete the assignment (Locations are 30-45 minutes away)

Requirements

• Dedicated to hitting the survey goals outlined for the project
• You must be available to work all scheduled shifts and attend the paid phone training
• You must be self-motivated to work independently and follow specific direction
• You must be tech savvy, i.e. know how to use hot spot technology and be able to navigate around a tablet
• You must be self-motivated to work independently and follow specific direction

Paid Phone Training:

• Tuesday, May 9th:  3:00 pm ET

Hours:

• Wednesday, May 10th;  11:00 am – 7:00 pm
• Thursday, May 11th; 11:00 am – 7:00 pm
• Friday, May 12th; 11:00 am – 7:00 pm
• Saturday, May 13th; Reserved if project goal is not met

Locations:

391 Charles St, Providence RI, 02904
731 Eddy St, Providence RI, 02903
64 Copeland Dr, Mansfield MA, 02048

Compensation

$15 per hour

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.