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Bilingual Customer Service Rep - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Alpharetta, GA Alpharetta, Georgia |
About this job
Job Description:
This is an early collections job. They are on an automated dialer system and place approximately 200 outbound calls per day. Early collections are between 5-29 days past due. They are more customer service focused than collections focused. Their job is to help customers understand that they are there to help them avoid issues with their credit report and additional fees that are associated with late payments. They may speak about payment arrangements.
Job Duties
Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
Identify root cause of customer delinquency and generate effective solutions for AHFC and customer
Conduct minimal skip tracing necessary to prepare account for next level of collections Effectively
contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
Become a productive member of the department (meet quantitative objectives)
Maintain enthusiastic and positive attitude
MUST HAVE Qualifications:
BILINGUAL: Fluent in Spanish and English
Bachelors Degree or finishing one in the calender year
Customer service (Waitress, Waiter, Hostess, Call Center)
Professional
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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