IT Director - End User Computing

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here.  We are DISH.

A successful Director - IT End User Computing will have the following:

• Bachelor’s degree in Computer Science, Computer Information Systems, or other technical discipline, and/or 10+ years of experience including 5 years related experience, and/or training or equivalent combination of education and experience
• 10+ years of IT experience in areas of increasing responsibility with Director-level experience in a $1B+ business in 2 or more of the following: Service Delivery, End-User Services, Enterprise Computing, Architecture, Voice & Data Network, Security
• 5+ years of experience in vendor management including experience with Microsoft Enterprise Agreements (required)
• Experience with call center environments and technologies
• Preferred experience with manufacturing centers and service/installation teams
• Exceptional collaboration, teamwork, negotiation, influence, and relationship-building skills at all levels internally and externally.
• Ability to travel up to 30-50% domestically

The End User Computing leader will provide leadership and vision for an organization of approximately 90 individuals located at multiple geographic locations.  Direct reports include 8 IT Sr. Managers who are responsible for IT support across multiple owned & operated and outsourced call centers, large scale refurbishing centers, 150+ installation/service locations and corporate headquarters. 

The End User Computing leader is the owner and champion for technology and process optimization, service roadmaps as well as design and delivery of efficient and effective solutions to reduce costs and improve employee productivity across the following areas:

• Enterprise Device Management team
• Mobility solutions and Mobile Device Management
• Machine Images, Patching, Software Packaging and deployment
• Device Standards
• Field Services and Support

 Primary Responsibilities fall into the following categories:

• Manage a large, geographically diverse team
• Liaison to field leadership to ensure effective delivery of solution to meet needs of the business and provide outstanding customer service
• Manage multiple software vendor relationships such as Microsoft and Adobe
• Mentor and develop team members
• Manage relationships at all levels of the company including C-level interaction
• Drive awareness and adoption of key tools and technologies
• Expected to demonstrate technical competence and a high level of autonomy in leading team and project efforts
• Drive a strategy for End User Services that addresses end-user pain points and drives adoption of core services while ensuring high user satisfaction
• Lead the specification of current and future-state services and construct an attainable roadmap to achieve the desired future-state driven by DISH business and end-user requirements
• Manage teams through a metrics-based performance system, gathering and reporting relevant team and technology performance metrics / KPI’s to senior leadership

 #LI-EG1 Englewood, CO