Senior Analyst, Content Operations - Full-time

Description

Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 5700 properties and 30 brands you’ll find us in your neighborhood and in more than 110 countries across the globe. Find Your World™ at Marriott.

Qualifications

JOB SUMMARY





This position is responsible for Content Operations tactic execution for hotels enrolled in Digital Services by Marriott (DS), across Marriott Hotel Websites (HWS), Online Travel Agents (OTA), Global Distribution (GDS) and additional digital channels. The Senior Analyst, Content Operations will assist in the execution of content operations tactics that support the objectives outlined in a hotel’s annual Digital Business Plan.

The Sr. Analyst, Content Operations will assist Client Service Managers, performing digital marketing strategies that support the management of their content and images within the Marriott Digital ecosystem, driving natural search room night growth goals and optimal positioning of Marriott Hotel Websites within search engines. All tactics are designed to be economically viable, efficient, repeatable, KPI-driven, and scalable.

The Senior Analyst, Content Operations is tasked with staying up-to-date on industry best-practices and works to implement new techniques and tactics within Digital Services programs. This position will work cross-functionally with various Marriott Digital teams to advance the value of content and photography at the hotel level. This role includes collaboration with Digital Services Program Management Strategists, Analyst(s), vendors, aiding in the implementation of merchandising tactics across programs and for special projects. This position reports to the Manager, Content Operations.

The Sr. Analyst, Content Operations position lives within Digital Services by Marriott (DS), Marriott’s comprehensive in-house digital services program for hotels. This centralized in-house team provides individual hotels with a range of digital services, and functions as an agency-like model within the Digital Services organization.

CANDIDATE PROFILE

Education and Experience

• BS/BA degree in Marketing, Advertising, Communications, Journalism, Public Relations or related field.
• 2-3 years of relevant work experience (digital marketing, CMS operations, content management, SEO, communications etc.)
• Agency internship or work experience preferred; tactical execution responsibilities a plus.

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

• Manages execution of all content operations related tactics that support the overarching Marriott Digital strategies and goals.
• Assists in creating training guidelines and documentation (as needed) to continually improve content operations tactic quality and effectiveness.
• Assists in prioritizing, organizing, and accomplishing work within respective Center of Excellence.
• Easily adapts to the ever-changing digital landscape to implement new processes and execute on new tactics.
• Manages execution of the following tactics:
• Marriott HWS content and photography management and updates
• OTA content and photography management and updates
• Photography upload and processing
• OTA content score opportunities
• Third-party website photography distribution
• Comprehensive digital content auditing
• Photo gallery optimization

Content Management and Execution

• Evaluates and reviews content deliverables, like on-site website content, from in-house creatives, agencies and freelancers.
• Implements updates to Marriott HWS and global sites + approved Meta-Search sites and OTAs, such as Expedia, Booking.com, etc.
• Reviews content for quality guidelines and standards; manages updates as necessary.
• Researches and analyzes specific hotels and their locations to provide customized strategies.
• Complies with editorial guides and standards to ensure quality, consistency and brand voice on HWS
• Reviews photography requirements and usage rights to comply with HWS standards.
• Supports the implementation of Global site content and Global Product Marketing Modules (PMM)
• Executes pilot activities for new strategies and tactics in collaboration with the Content Strategist and Operations Manager.
• Cross trained on tactics regularly managed by Sr. Analyst, Content Marketing Operations to support with execution when needed.

Owning Relationships

• Works cross-functionally with Digital Services Program Development, partner corporate, brand and support teams to advance content opportunities at the hotel level.
• Manages the flow of questions and directs inquiries to the appropriate party – vendor, agency, Client Service Manager, manager, etc.

Supporting Operations

• Works with team to execute sustainable work processes that support the Content Operations Center of Excellence.
• Employs laser focus on tactic quality and efficiency, working to ensure deliverables are completed to Digital Services standards and timelines.
• Maintains a strong partnership with Content Marketing Operations, Center of Excellence through shared tactic execution.
• Assists Content Strategist with special projects and piloting processes.
• Employs the project management system and other resources in place to track tactical work for DS programs.
• Utilizes internal Marriott content management systems, as well as outside vendor dashboards and tools.
• Establishes and maintains documentation to track progress and completion for content related tactics.

Tools and Vendors

• Maintains strong working knowledge of all Marriott internal platforms and systems, including Enterprise Property Information Center (EPIC), Marriott Digital Asset Management (MDAM), Hotel Websites (HWS), Product Marketing Modules (PMM), RoomKey, Mobile App, etc.
• Assists in training on tactical processes and best practices to Analyst(s), Client Services, vendors and freelance content writers.
• Manages day-to-day agency and vendor relationships, ensuring quality of work and timeliness of deliverables.
• Provides training and support on internal Marriott content systems and tools.

Additional Responsibilities

• Attends and participates in all relevant meetings.
• Maintains positive working relations with internal partner teams, vendors, internal Client Service and Operations teams.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES
Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Digital marketing experience preferred
• Ability to multitask in a fast paced environment
• Editorial experience a plus
• Strong writing and creativity skills
• Detail-oriented, takes initiative
• Able to effectively work independently, or at times as part of a team
• Strong working knowledge of Microsoft Office, specifically Word, Excel and PowerPoint

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension – Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.