Cloud Sales Account Manager

Client Reference Code: 182084-1
Who We Are:
NaviSite, Inc., a Charter Communications Company, is a leading worldwide provider of enterprise-class, cloud services, managed applications and managed hosting solutions. NaviSite provides a full suite of reliable and scalable solutions for organizations looking to outsource IT infrastructures and lower their capital and operational costs. Enterprise customers depend on NaviSite for customized solutions, delivered through a global footprint of state-of-the-art data centers. For more information, pleasevisit .

What You Will Do—as an Account Manager:
The Account Manager position is designed to be the single point of contact for existing strategic client relationships. The Account Manager is accountable for the overall revenue growth, customer satisfaction, and NaviSite performance within a named enterprise account. Account Managers lead the sales effort across all NaviSite products and capabilities, and must also advocate for clients to ensure all issues are resolved in a timely manner. Account Managers interact with all levels of the organization both (internally and externally) including finance, service delivery, engineering and upper management to ensure the highest level of client satisfaction and retention.
The Account Manager must possess excellent written and verbal communication skills and must be able to manage multiple pre and post-sale projects in a fast-paced environment. This person must have demonstrated ability to act and learn on his/her own initiative and can execute objectives without day-to-day supervision. Variable Compensation will be determined by: Sales Attainment, Revenue Growth, and Customer Satisfaction.
This position is a sales position and will report to the GM, Enterprise Sales for this region. It will also be supported by both a Service Manager and our Client Care Center in helping to accomplish the day to day client service needs.

Responsibilities and expectations include:
•Provide single point of client contact for the overall customer/NaviSite relationship.
•Assess sales opportunities, develop and present creative proposals that will ensure closing the sale. Anticipate client concerns and roadblocks, to overcome obstacles that may delay customer decision.
•Maintain skills and ability, and understand the process for obtaining contracts across a variety of service offerings, add-on requests, contract renewals, and additional business opportunities per defined procedures.
•Responsible for account planning, including identifying and documenting clients’ organizational structure, IT initiatives, application needs, etc... and maintaining this info ongoing
•Escalate problems per defined processes to: ensure timely response and resolution to client issues and promote management awareness.
•Maintain expertise in technology in order to meet and address all client business needs.
•Utilize pre-sale Technical Specialists and post-sale/lifecycle resources to meet and address all client business needs.
•Handoff all data needed to the appropriate post-sale resources to support closed projects through to implementation.
•Maintain customer satisfaction focus in all activities and overall responsibility for relationship retention.
•Proactively drive efforts to improve the client’s experience with NaviSite’s solution (recommended upgrades, configuration changes, etc.)
•Maintain regular contact with technical client contacts to explore possible sources of assistance or to coordinate services being offered.
•Develop and maintain positive client relations with business contacts to facilitate sales process.
•Lead periodic Client facing account reviews, including NaviSite’s operational and executive team, based upon nature and complexity of account and predefined templates and procedures.

What We Are Looking for in an Account Manager:
Qualifications:
•BS/BA degree and Internet technology background strongly preferred
•10+ years of strong technical sales experience in a services environment with ability to offer and support technical opinions/solutions. Networking, Software, data centers, ISP, and enterprise systems experience especially preferred.
•10+ years experience in client services
•Extensive account management and relationship development with large, strategic accounts
•Demonstrated ability of high degree of independence and exercising sound judgment, decisiveness and creativity in situations involving a variety of duties, which are often characterized by frequent changes.
•Excellent interpersonal and relationship building skills. Strong written and verbal communication skills.
•Generate innovative ideas and challenge the status quo.
•Extensive regional travel is required

Navi



Job Code : TWCSCL200 Cloud Account Manager Exempt

182084BR