Service Leader / Hourly Manager - Full-time / Part-time

SUMMARY OF POSITION:

Achieves guest satisfaction through implementation of company policies, procedures, programs, and performance standards. Monitors compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.

POSITION ACTIVITIES AND TASKS:

•    Ensures that all guests are properly greeted, seated, and served.
•    Accountable for proper resolution of all guest complaints.
•    Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
•    Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
•    Trains employees during shift to guarantee proper and productive performance.
•    Takes responsibility and verifies that all menu items are prepared and served according to standards.
•    Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
•    Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
•    Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.

PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS:
•    Extensive standing, without breaks.
•    Exposure to heat, steam, smoke, cold.
•    Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft.
•    Must have high level of mobility/flexibility in space provided.
•    Must be able to fit through openings 30" wide.
•    Must be able to work irregular hours under heavy pressure/stress during busy times.
•    Bending, reaching, walking.
•    Communicating with guests.
•    Operating cash register.
•    Carrying trays of food products weighing about 20 pounds for distances up to 30 feet.
•    Lifting up to 50 pounds.

EDUCATION LEVEL REQUIRED:
•    High school diploma; some college or degree preferred.

EXPERIENCE REQUIRED:
•    At least six months prior experience in guest service capacity.

Benefits:
•    Medical
•    Food Discount
•    Opportunity for Advancement
•    Competitive Wages
•    Fun, Energetic Work Environment
•    Tenure Recognition
•    Flexible Schedule
•    Direct Deposit
•    Employee Assistance Program