Team Members in Savage MN - Full-time / Part-time

 

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

 

Hospitality & Guest Service

 

Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

 

Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

 

Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge

 

Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

 

Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

 

Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

 

Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

 

Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

 

Listens carefully to guests and apologizes for the experience in the case of a complaint

 

Restaurant Operations

 

Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

 

Prepares all products as required, following the order monitor to ensure the accuracy of every order

 

Communicates showcase and product needs to ensure proper product availability for guests

 

Regularly takes temperatures of the required products and records in the Time & Temperature Log

 

Policies & Procedures

 

Follows all restaurant policies, procedures and standards

 

Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

 

Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

 

Health & Safety

 

Works in compliance with occupational health and safety legislation

 

Knows, understands and follows safe work practices and procedures

 

Uses or wears personal protective equipment or clothing as required

 

Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of  health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

 

Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone