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Customer Service Representative 124000 - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Vernon Hills, IL Vernon Hills, Illinois |
About this job
Customer Service Representative
Global manufacturing company is seeking a person who will be responsible for providing support to B2B customers and field service personnel. Also, handles entry of notifications, orders, returns and repairs.
- Temp to Hire opening paying $15-16/hour based on experience
- Hours: 9:00am-6:00pm Monday-Friday.
Position Duties and Responsibilities:
- Answer customer calls for stock requests, pricing, RMA Status and any other issues as needed.
- Process customer orders on a daily basis.
- Create and process customer returns on daily basis.
- Present and sell customers our value added services (VAS) to help accomplish their inside sales goals.
- Monitor order status and expedite delivery as required.
- Work with Parts Planner in expediting of product.
- Uptime Calling and survey questions
- Answer questions regarding shipping status of orders and repairs.
- Scanning and attaching Purchase orders in DMS System.
- Assist Service and Parts Management with special projects as needed.
- Produce memo, letters and other communication for internal-external distribution.
- Word processing and spreadsheet work as required.
- Perform other job functions as assigned.
- Overtime as required.
Required Skills for Customer Service:
- High school diploma or equivalent
- 2 or more years of customer service experience
- High school diploma or equivalent
- Basic working knowledge of PC, especially e-mail functions
- Good telephone personality
- Strong Customer service skills
- Ability to sell value added services to customers
- Ability to multi-task, i.e. enter data while communicating on phone
- Accurate data-entry skills
- Strong organization skills, and ability to prioritize
Beneficial Education, Skills and Experience
- Knowledge of SAP
- Knowledge of ISO 9001
- Customer Call Center Experience
- Bilingual, especially Spanish or Japanese
- Fast paced - Team Orientated atmosphere
TO APPLY
Email resume to
Submit online application to to Libertyville location
Call Express at 847-816-8422
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