Seasonal Home Delivery Coworker - Part-time

ABOUT THE JOB To secure a positive shopping experience for our Customers at the in-store Home Delivery area and provide an attractive day out for the whole family.

YOUR ASSIGNMENT Your main tasks will include:

• Ensure timely and accurate delivery of customer merchandise
• Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded
• Complete general routines and ensure housekeeping is of the highest standard.
• Adhere to inventory control procedures and security policies
• Follow all IKEA cashier balancing policies and procedures
• Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer
• Ensure that returns/exchanges are done accurately and in a timely manner
• Assemble furniture when required to determine quality/usage issues
• Communicate the IKEA returns policy to other co-workers and customers
• Demonstrate a good understanding of policies, routines and procedures within your area of responsibility.
• Communicate to managers any customer issues/concerns that cannot be resolved
• Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement.

YOUR PROFILE Your knowledge, skills and experience include:

• Good mathematical ability and cash handling experience
• Good customer service, and verbal communication skills
• Experience in a cash handling or customer service environment
• Knowledge and interest in Home Furnishings
• Effective verbal and written skills in the English language
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
• Ability to work independently and in groups
• Basic computer skills
• Prefer fast-paced, retail work environment
• Basic math skills Additional Information

Work Location: Fast-paced, deadline driven, high volume retail store
Physical/Mental Demands (Essential Functions): Having the ability to access and observe all areas of the store; to handle multiple and changing priorities/deadlines and moderate stress; to communicate with customers and co-workers and manage conflict; to lift and move 50 lbs (25 kg); to use the PC for extended periods during the shift; to wear PPE (personal protective equipment); and to use small power tools and related equipment.
Physical/Mental Demands (Non Essential Functions): Bending, stretching, reaching, climbing, lifting and wearing required IKEA uniform

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.