Assistant Director of Environmental Services - New Haven, CT - Full-time / Part-time

About ABM Healthcare Support Services

ABM Healthcare Support Services joins together three healthcare services leaders — HHA Services, Healthcare Parking Systems of America (HPSA) and ABM Health to provide each of the services needed to support our healthcare clients’ entire ecosystems—from hospitals to ambulatory surgical centers and medical office buildings.  Services provided include clinical engineering & healthcare technologies, environmental services, facility management, food service, hospitality, parking, patient observation & transportation, and security.

Position Summary
Responsible for assisting the Director of Environmental Services in giving direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction.  Position represents ABM Healthcare Support Services in its highest degree.

Essential Duties
Promotes a customer service mindset at all times to both internal and external customers.
Responds to all requests from customers with a can do attitude.  Follows up on requests with a sense of urgency.
Views everything with a process improvement mindset.
Plans, directs, delegates and implements established department procedures and programs that meet goals and ensures a clean and safe environment.
Initiates new ideas to expand the department and company.
Ensures that the department is meeting its fiscal responsibilities and operates within established budgetary guidelines.
Creates, distributes and maintains all necessary reports and documentation for the department. Consistently submits Monthly and Hours Reports accurately and on time.
Develops/coaches management team to ensure work assignments and schedules meet department and facility needs to maintain quality standards
Ensures department Training Programs are being conducted within appropriate time-frames.
Orders all supplies/equipment through approved vendors.
Ensures that all ABM Healthcare Support Systems and programs are in place in accordance with Regional Director of Operations.
Champions all departmental TQM/Customer Service Initiatives.
Ensures that clients' needs are met at all times.
Knows all procedures, union agreements, or employee personnel manuals and meets all regulatory agency requirements.
Maintains a safe work environment for all internal and external customers.
Responds to emergencies at both night time and on weekends as required.
Handles varying workloads and meet changing deadlines as necessary.