Strategic Client Executive - International Health Benefits - Full-time / Part-time

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work. (sm)
 
To maintain and service assigned client base and leverage knowledge and experience to increase revenue and ensure the team delivers Customer Service Excellence
 
Primary Responsibilities:

Own client relationship holistically
Build and sustain positive relationship with brokers / consultants through indirect and direct communication, when tied to clients
Identifies opportunities for new business with established book of business.
Maintain open communication channels between UHCI and the client to allow for information flow between the organizations
Lead proactive consultative communications related to US Healthcare and UHCI initiatives with client
Thoroughly understand the products and services sold. Identify gaps or misunderstandings in the client's perceptions vs. actual sold, and assign resources to resolve
Maintain regional market knowledge of  competitors products / services and clients competitive environment and incorporate in business plans 
Maintain a high level of healthcare industry knowledge as well as customer industry
Direct strategic, customer specific initiatives which deliver 'value added' services through the execution of client specific business plans
Deflect attention away from the team so they can perform their tasks
Sets internal team’s direction to appropriately service the client, resolves problems and provides guidance to members of the team
Oversees implementation of new processes, products, and procedures
Participate in Finalist and Prospect Meetings when necessary
Attend and oversee the implementation meetings with client and coordinate with Client Manager (CM) on strategic initiatives
Attend and support Account Management Meetings with Client
Completes the necessary steps for approvals for non-standard processes / programs
Supports VP of Client Development with requests for proposal questionaires and network services requests
Updates CRM tools (Salesforce.com) and works with CM to update adhoc tools that track new business or major changes in services and structure
Communicates all necessary information to Implementation Manager(IM) and CM to ensure the timely and appropriate completion of forms and tools. (ex. NB Checklist)
Provide leadership, direction and manage field installation process and work with the IM and CM to ensure a clean and timely implementation
Support VP of Client Development in the delivery and signature of contract for new businessSchedule and facilitate internal AMT meetings during implementation and beyond as appropriate
Maintain a broad list of contacts both internal and external that encompass the many different facets of our business relationship
Deliver annual, quarterly and / or monthly client reports to client
Request and deliver reporting to client (financial, claims) and secure appropriate DRGs where necessary
Liaise with Client Managers and / or Client Advocates to ensure proper focus on production and inventory levels
Ensure ARRA compliance and that the team understands its scope and procedures
Manage the timely receipt of payment of fees and funding for client contractual obligations
Understand and keep client contract relevant working with SVP to execute on any breach or need for inclusion of additional language
ARRA Team SME
Confirm implementation timing with client and set expectations for deliverables, and onboarding trainings
Review internal and external processes to identify areas of improvement and secure the clients acceptance on proposed changes
Prepare & lead implementation meetings as appropriate
Create presentations and secure tools and approved marketing material to support client’s needs during installation and beyond.  Lead marketing approvals
Lead client operational evaluations(Quarterly Reviews) and support any trend analysis
Handle escalated issues that stem from the Client Advocate, Client Managers, or that are delivered directly from the client
Point person for all UHG communications including network changes
Point person to define and clarify customer’s benefits when working with other internal areas (Optum, Contracts, Optum Insight, etc)
Stay informed of client country insurance regulatory mandates that may impact UCHI’s partnership
Provide feedback to management on market trends as represented by our clients (industry trend analysis, new product recommendations)
Streamline messaging to the client's (standard reporting etc)
Manage and finalize resolution to escalated client issues from Client Managers & Client Advocates
Contract SME and escalation point
Product (URN, CRN, Optum, RX, etc) SME and escalation point
Supporting day to day processes and manages enhancements from the team or client
Distribute the SLAs, Financial, Claim Adhoc Summary, Contract, reports and other custom report to the client (Group / Plan level reporting) Client Managersshould pull member level detail reporting
Support and Host client meetings (High Level Management)
Communication with Client Managers to ensure properly balance work load to account for target resolution and client excellence
UHCI Internal escalation point of contact
Responsible for funding and accounts receivable issues and initiatives
Manages high level network issues that not resolved through the standard process
Interpreting and disseminating appropriate information related to operations from the client
Project Manages new product development and implementation
Exhibit UHG Values in daily activities

Required Qualifications:


Undergraduate degree or a high school diploma / GED and 5+ years of account management experience
4+ years of account management experience
2+years of supervisory / management experience
Valid passport and ability to travel internationally
Advanced proficiency with Excel
Bilingual English/Spanish or English/Mandarin (Able to write, conduct client presentations in the language and be able to translate what the client wants to leadership).
Strong written and oral communication skills
2 years of experience analyzing data and making client recommendations based on data driven analysis
2 years of experience conducting client presentations

Preferred Qualifications:


Experience representing a company internationally
Knowledge of international Healthcare Systems
Strong root / cause analysis skills
 
 
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Job Keywords: International Health Benefits, International Benefits Manager, International Client Executive, International Senior Client Manager, Senior Account Executive, Dallas, TX, Tampa, FL, Miami, FL, Hartford, CT, Texas, Florida, Connecticut