Bilingual Customer Service Representaitve

Qualifications:

- High School diploma

- Fluent in Spanish and English

- Call center or customer service experience from retail or restaurant

Job Description:

-Primary and initial contact for both Spanish and English speaking customers, hostesses, consultants when they have questions or problems with issues such as exchanges, verifying information, credit authorization, or damaged goods, etc.

-Document problems and issues, determine available resources and course of action for resolution. Such actions may include, but are not limited to: tracing shipments, expediting replacement and exchange of product, issuing refunds, etc.

-Interpret and explain Company, sales and marketing programs and policies to callers in Spanish and English.

-Process requests for information and resolve order issues in accordance with department standards.

-Continuously learning and training as part of a pre-determined succession plan.

Hours: M-F, 1:30pm - 10pm

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.