Islandia - Hotel Front Desk Attendant

Our Exciting Work Environment

Excitement awaits our guests at Jake’s 58 Hotel & Casino! Located off exit 58 of the Long Island Expressway, just 10 minutes from Long Island MacArthur Airport, Jake’s 58 welcomes our guests with service that’s unforgettable. Whether dining in our bistro or the piano bar, taking in a getaway in one of our 278 rooms, or experiencing the excitement of our gaming floor, Jake’s 58 is conveniently located to serve almost 3 million people on Long Island.

The Opportunity

RESPONSIBILITIES AND DUTIES

• Greets guests upon their arrival
• Performs guest check-ins and check-outs, and dispenses room keys
• Receives payments from guests for room accommodations
• Processes/posts transactions associated with guest stays 
• Coordinates with bell person for luggage transfers to rooms
• Coordinates with housekeeping/maintenance for availability and readiness of rooms
• Answers guest questions regarding facility and surrounding area
• Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages
• Completes assigned check lists and projects for scheduled shift
• Must role model company guest service program. 
• Other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or GED preferred
• Minimum of 1 year prior experience in guest service capacity preferred
• Excellent guest service skills; attentive and detail oriented
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously
• Effective communication skills; ability to communicate with guests and co-workers
• Basic math skills; ability to accurately handle cash and process sales transactions
• Previous experience with Microsoft office, e-mail required; computerized point of sale system preferred

OTHER

• Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift
• Occasional lifting/carrying of up to 25 pounds 
• Weekends, Holidays and swing shift work may be required.

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.