Pharmacy Technician Service Representative - Columbia, MD

Be part of our next
training class by applying today! OptumCare consists of smart, motivated teams
with great chemistry so join us and take the first steps towards your new
career.   The HouseCalls Pharmacy Services (HCPS) Pharmacy
Technician (Rx Tech) provides a variety of member engagement services data entry
to coordinating a member’s care of services throughout all of UnitedHealthcare
and Optum.   The primary service involves telephonic outreach. All services are
in support of a team of clinical pharmacists and/or HouseCalls practitioners in
relations to their engagement of plan members and their healthcare providers. 
HCPS pharmacists are highly trained in providing excellent patient-care via use
of health literate and telephonic best practices. The Rx Tech is considered an
integral team member in provision of all HCPS telephonic member engagement
including but not limited to, medication therapy management
services.This position is full-time (40 hours/week) Monday - Saturday.
Employees are required to have flexibility to work any of our 8 hour shift
schedules during our normal business hours of (Monday-Friday 8am - 10pm and
Saturdays 10am - 6pm). It may be necessary, given the business need, to work
occasional overtime or weekends. Our office is located at 10175 Little Patuxent Parkway, Columbia, MD 21044.Responsibilities:
Primary function includes speaking with eligible members over
the phone, primarily via cold calling or answering an inbound Auto Dialer, to
offer telephonic services and schedule appointments for all pharmacy programs,
for example medication therapy management servicesPlace reminder calls to members & explain what the member
can expect during their phone call with the pharmacistProvide information to qualified members about plan services
and potential benefit and direct them via warm transfer to appropriate
resourcesObtaining information and performing data entry of reconciled
medication lists, allergy history vaccine history, medical conditions and other
pertinent member-related informationContact healthcare providers to reconcile members’ medication
profilesEngage with internal and external business entities as the
point of contact to coordinate all member-related needsTeam with the Clinical Pharmacist Quality Assurance and
Training team to conduct the technical QA portion of pharmacist
calls.Maintain performance standards includes weekly /monthly call
goalsAssist with fulfillment of member letter
communicationsAssist with the technical/systems training of
pharmacists.Create & Maintain Pharmacists
Schedules

Required
Qualifications:
1+ years’ experience as a pharmacy technicianAn education level of at least a high school diploma or GED; or
10 years of equivalent working experience Demonstrated ability in using computer and Windows PC
applications, which includes strong keyboard and navigation skills and ability
to learn new computer programs quickly and efficientlyAbility to work regularly scheduled shifts within our hours of
operation including the training period, where lunches and breaks are scheduled,
with the flexibility to adjust daily schedule, and work over-time and/or
weekends, as neededCommunication skills including the ability to consult/advise,
demonstrate empathy, and provide clear instructions or
directionsPreferred
Qualifications:
Current state Pharmacy Technician license preferred, but not
required Multi-lingual (Spanish, Mandarin, Cantonese, Russian,
Vietnamese preferred)Pharmacy Technician certification (CPhT) MTM experienceAssociate or Bachelor’s degreeWorking knowledge Publisher, VisioProficient with Microsoft Word and Excel
There are several steps in our hiring process - it’s
a thorough process because we want to ensure the best job and culture fit for
you and for us. In today’s ultra-competitive job market, the importance of
putting your best foot forward is more important than ever. And you can start by
completing all required sections of your application. (i.e. profile, history,
certifications and application/job questions). Once you submit your resume,
you’ll receive an email with next steps. This may include a link for an on-line
pre-screening test that we ask you to complete as part of our selection process.
You may also be asked to complete a digital video interview, but we will offer
full instructions and tips to help you. After you have completed all of these
steps, you can check on the status of your application at any time, but you will
also be notified via e-mail. http://uhg.hr/OurApplicationProcess

UnitedHealth Group is
working to create the health care system of tomorrow. Already Fortune 6,
we are totally focused on innovation and change. We work a little harder. We aim
a little higher. We expect more from ourselves and each other. And at the end of
the day, we're doing a lot of good.Through our family of businesses and
a lot of inspired individuals, we're building a high-performance health care
system that works better for more people in more ways than ever. Now we're
looking to reinforce our team with people who are decisive, brilliant - and
built for speed.Come to UnitedHealth Group, and share your ideas and
your passion for doing more. We have roles that will fit your skills and
knowledge. We have diverse opportunities that will fit your
dreams.Diversity creates a healthier atmosphere: UnitedHealth Group
is an Equal Employment Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, protected veteran status, disability
status, sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by
law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment

Keywords: Insurance, customer service, customer service
representative, claims, appeals, call center, phone support, dispute resolution,
healthcare, UnitedHealthcare, UnitedHealth Group, Oputm, OptumRX, pharmacy,
pharmacy technician, prescription, RX, Pharm Tech, Licensed Pharm
Tech