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Call Center Agent - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Beaverton, Oregon 97005 Beaverton, Oregon |
About this job
Aerotek is currently accepting applications for Customer Service Representatives in Beaverton.
Agents are responsible for answering customer inquiries, investigating customer accounts to correct any necessary errors regarding customer mortgages and performing collection activity on past due mortgage loans using specific procedures in a professional, helpful and timely manner.
Job Duties Include:
- Answer routine questions regarding a variety of account issues, including but not limited to, escrow accounts, balance and payment inquiries, interest rate changes, missing payment inquiries, address changes, and tax reporting information, requests for payoff and others.
- Make outbound new customer calls as new loans board, utilizing available scripts and excellent customer service and collections skills
- Handle inbound and outbound calls to proactively collaborate with delinquent customers, third parties and attorneys.
- Document all customer contact in accordance with established procedures.
Qualifications:
- 1+ year(s) experience in a customer service environment
- Strong written and verbal communication skills
- Working knowledge of Microsoft Office programs including: Word, Excel, & Outlook
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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