Geek Squad Appliance Install and Repair Tech

What does a Geek Squad Premium Repair Technician do?
The Geek Squad Premium Repair Technician travels to the customer’s home to repair premium and major appliances or electronic products and provide technical advice to customers. They also provide technical advice and assistance to Best Buy stores and service centers. They work remotely with minimal supervision and are expected to redo work if necessary to maintain our high standards. Their administrative duties include processing transactions related to in-home repairs--collecting cash, issuing receipts and electronically sending repair records to the central service center.

80% of your time you will:

• Travel to the customer’s home for repairs--explain procedures/costs and schedule repairs.
• Troubleshoot and test TVs and appliances to identify problems. Diagnose and repair products using schematics along with either refrigeration test equipment or electronic meters.
• Accurately record product, client and entitlement data for the work order.
• Research and order parts needed for repairs.
• Collect payment on COD repairs.

10% of your time you will:

• Provide customers with education solutions. Instruct customers on operation and maintenance of their products.
• Complete administrative duties including ordering parts, scheduling and communicating with dispatch.
• Attend training workshops to review your skills.

10% of your time you will:

• Maintain company-owned vehicle, laptop, cell phone, test equipment, parts and tools.
• Communicate with customers to verify and arrange routes.

What are the Professional Requirements of a Geek Squad Premium Repair Technician?
Basic Requirements:

• High school diploma or equivalent
• 21 years of age or more Valid driver's license in the state where you are applying
• No more than 2 moving traffic violations (1 preventable accident) during the past 3 years
• No DUI conviction in a commercial vehicle during the past 10 years
• Lift or maneuver 75 lb. with or without reasonable accommodation

Preferred Requirements:

• Associate degree in a technical field
• 5 years or more experience working in electronics or repair with in-home customer contact
• Repair knowledge of all brands
• EPA/CFC certification and other licenses/certifications to perform repairs
• Knowledge of practices, processes, materials and tools of the appliance repair industry
• Trade License
• 1 year professional trade experience