Business Banking Sales Consultant - Business Banking - Full-time / Part-time

Position Overview


At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

• Responsible for the acquisition and growth of new and/or existing clients through direct marketing and branch delivery model.
• Acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet may present the full range of PNC's products and services during each customer interaction.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Builds an effective internal network within branch distribution and product partners to actively acquire new clients and/or expand existing clients to further enhance the client experience. Demonstrates commitment to quality by delivering the CARES model to customers and service partners.
• Through discovery conversations, identifies and implements client solutions and, as appropriate, collaborates with internal business partners. Effectively executes on contact management strategy through utilization of available tools and resources. Regularly meets with internal business partners to communicate and review business results and pipeline management.

Core Competencies

Manages Risk - Basic Experience

• Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

Customer Focus - Working Experience

• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Job Specific Competencies

Effective Communications - Working Experience

• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Client Relationship Management - Working Experience

• Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others.

Customer Experience Management. - Working Experience

• Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Customer Retention - Working Experience

• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty.

Decision Making and Critical Thinking - Basic Experience

• Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Interpersonal Relationships - Working Experience

• Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.

KNOWLEDGE OF CUSTOMERS - Working Experience

• Knowledge of various types of customers and ability to analyze customer activities, profiles and information.

Understanding Customer Needs - Working Experience

• Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.

Selling. - Working Experience

• Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.

Addressing Customer Needs - Working Experience

• Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.

Required Education and Experience


Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

EEO Statement

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law