Columbia Sportswear Customer Service Representative - Full-time / Part-time

This position is with Columbia Sportswear, a very reputable sportswear company known for their outdoor apparel, outerwear, and accessories that are tested tough in the Pacific Northwest.

The Customer Service Representative should be able to educate the consumer and be able to pair items as desired, handling (during the busier times) 8 calls per hour, 10 emails per hour and 4 warranties per hour. The goal of the CSR is not to try to sell the most expensive item, but to sell the best product fit for the consumer. This is a non-scripted call center environment where each call should be tailored to that specific consumer. Product knowledge a huge plus (Sorel, Mountain Hardwear, Prana, Columbia Sportswear) but willingness to learn the product line is the most important.

JOB DESCRIPTION:

• Provide exceptional customer service and problem solving by responding to all inbound/outbound calls
• High-level negotiation and diplomacy in resolving differing expectations (customer vs. company policy)
• Assist customers with new and existing accounts, account billing, and payment information
• Resolve customer inquiries in an effective and efficient manner
• Makes discretionary decisions in granting financial and non-financial assistance to customers
• Always be striving to learn about product and service changes
• Be an active listener that can show empathy and patience in a non-scripted environment
• Handling anywhere from 60-100 calls p/day and responding to 10 emails p/hr regarding product questions, non-scripted calls tailored to the specific customer they are working with, busiest month is January

REQUIREMENTS:

• Bachelor Degree Preferred (not required)
• Looking for a customer service/administrative/sales/retail background (open to industry!)
• Strong computer skills (Microsoft products)
• Typing at least 38 WPM
• Warm, friendly, and helpful personality
• Ability to handle tough conversations

SCHEDULE:
Must have open availability. Schedules will change mid-way through the season and can periodically change due to call volume and business need; Schedules will not be permanent. Must be able to work Monday through Sunday, from 4am-9pm. 40 hours a week and get two consecutive days off. Must be open all Holiday eves, closed Thanksgiving, Christmas and New Years Day. Their holidays include Cyber Monday and Black Friday.

DURATION:
Peak season is Thanksgiving through New Years. Duration beyond peak season will depend on business need (call volume and schedule accommodation), budget, and performance/attendance.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.