Franchised Catering Sales Manager

Description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at: wendy.worley@marriott.com

Qualifications

Additional Information: This hotel is owned and operated by an independent franchisee, Stonebridge Hospitality, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.




About our Hotel:

The Four-Diamond, award-winning Renaissance Denver Downtown City Center is Located in the historic Colorado National Bank building in downtown Denver. The Renaissance hotel is part of the Marriott family and it is managed by Stonebridge Companies. Our hotel offers 230 guest rooms in the heart of downtown Denver. For business and social functions we offer 6,000 square feet of gathering space and also utilize our historic with sixteen original murals created by famous Colorado artist Allen Tupper lobby for private functions. For dining options, we offer the award winning range restaurant, teller bar and the only illy caffè in Colorado.

Some of our benefits

• Opportunities for career growth
• Discounted RTD Eco bus/light rail pass
• Discounted Hotel rooms ( Marriott and Stonebridge Hotels)
• 20 % Discount on Dinning Experience at Marriott Properties
• 50 % Discount on Dining Experience at our managed restaurants
• Medical, Dental and Vision insurance (Eligibility: 30 days after hire)
• 401(k) retirement plan offered after 6 months, eligible for company match at 1 year
• Free Life Insurance to all associates
• Discounted employee meals
• Anniversary Pay
• Holiday pay
• And much more

PURPOSE

The Catering and Conference Service Manager will work along with the team and Director of Sales & Marketing to develop and implement the sales catering business for our property. He/ She will be responsible for planning, soliciting and promoting catering business for the hotel. Develops the overall hotel Catering plans and budgets. Responsible for revenue maximization and control of Catering expenses through effective negotiation of services and accurate forecasting. Responsible for the successful execution of catering events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Administer all catering operations to include, but not limited to, guest service, soliciting new accounts, negotiating contracts, merchandising and marketing, planning, event execution, cost control implementation, systems management and budget and forecasting.
• Develop market segments, solicit new customers, negotiate contracts and maintain relationships with current customers.
• Participate in negotiating meetings/functions, rooms, rates and all related requirements.
• Create and communicate event resumes.
• Plan, upsell and detail the program with the client.
• Evaluate guest needs and industry competitive set to implement product, service and operational changes necessary to ensure guest satisfaction and market dominance.
• Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by influence to exceed brand benchmarks.
• Maintain a flexible schedule to accommodate client's needs before and after events.
• Attends operational and client meetings to communicate event details including: BEO's, pre-con's, etc.
• Maintain knowledge of industry and trends in market, particularly amongst competitor set.
• Maintains regular attendance and is consistently on time.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

• To perform the job successfully, an individual should demonstrate the following competencies
• Other competencies not listed may be required for specific positions.
• The requirements listed below are representative of the knowledge, skills, and/or abilities required.
• Associate demonstrates

ORGANIZATIONAL SUPPORT

• Associate follows corporate and hotel brand standards.
• Willing to take an unpopular stand if necessary when complying with policies.
• Observes and adheres to safety and security procedures, promoting a safe work environment.
• Associate demonstrates

INITIATIVE

• Seeks out new assignments and assumes additional duties when necessary.
• Identifies areas that would improve the operation and generates suggestions.
• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.
• Associate demonstrates exemplary

DEPENDABILITY / RELIABILITY

• Can be relied upon regarding task completion and follow up.
• Ensures work responsibilities are covered when absent.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes ownership of all work performed and communicated.
• Completes tasks on time or notifies appropriate person with an alternate plan.
• Performs work with little or no supervision; works independently.

Associate demonstrates acceptable PRODUCTIVITY standards

• Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
• Manages assignments and responsibilities without becoming overwhelmed.
• Strives to increase productivity.

Associate demonstrates effective PROBLEM SOLVING

• Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
• Develops alternative solutions.
• Works well in group problem solving situations.
• Gathers and analyzes information skillfully.

Associate demonstrates WORKPLACE RESPECT to all associates

• Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
• Shows respect and sensitivity for cultural differences.

Associate demonstrates effective ORAL /WRITTEN COMMUNICATION

• Practices attentive and active listening with all employees.
• Actively participates in meetings, contributing ideas to improve the company.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Solicits customer feedback to improve service.
• Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Minimum of 4 years of progressively responsible management experience in Sales within a 200+ room full-service hotel; OR 4 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major and 5 years of experience in Sales within a 200+ room full-service hotel or related professional area.

LANGUAGE ABILITY

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATH ABILITY

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

• Ability to interpret and perform basic computer functions

WORK ENVIRONMENT

The work environment normally entails the following:

• Indoor work environment
• Exposure to cleaning chemicals throughout the day
• Minimal to moderate noise levels consistent with hotel environment

This company is an equal opportunity employer.

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