Billing Representative - Norristown, PA

Position Description:
 
Healthcare
isn’t just changing. It’s growing more complex every day. ICD-10 Coding
replaces ICD-9. Affordable Care adds new challenges and financial
constraints. Where does it all lead? Hospitals and Healthcare
organizations continue to adapt, and we are vital part of their
evolution. And that’s what fueled these exciting new opportunities.
 
Who are we? Optum360.
We’re a dynamic new partnership formed by Quest Diagnostics and Optum to
combine our unique expertise. As part of the growing family of UnitedHealth Group,
we’ll leverage our compassion, our talent, our resources and experience
to bring financial clarity and a full suite of Revenue Management
services to Healthcare Providers, nationwide.

If you’re
looking for a better place to use your passion, your ideas and your
desire to drive change, this is the place to be. It’s an opportunity to
do your life’s best work.

Primary Responsibilities:
Process adjustments, refunds, transfer bills, mail returns and perform manual salesEvaluate and respond to all aspects of written
billing inquiries, including but not limited to billing insurances, and
updating invoicesResearch, troubleshoot and resolve complex billing
issues and customer complaints, taking all steps to resolve and ensure
full resolutionAbility to perform all aspects of billing customer service as neededMay be a certified Medical Coder and/or involved in medical codingThorough navigation of both Quest Billing System and the webMaintain all Compliance and HIPAA regulations at all timesAbility to work in a fast-paced environmentAbility to meet quality standardsAbility to meet production standardsAbility to handle other projects as assigned

Required Qualifications:
High School Diploma or GED1 year of customer service experience or 1 year of
experience in an office setting environment, call center setting or
phone support role    Demonstrated ability in using computer and Windows PC
applications, which includes strong keyboard and navigation skills and
learning new computer programs   Ability to multi-task, this includes ability to
understand multiple products and multiple levels of benefits within each
product    Ability to work regularly scheduled shifts within our
hours of operation including the training period, where lunches and
breaks are scheduled, with the flexibility to adjust daily schedule, and
work over-time and/or weekends, as needed   Successful completion of the UnitedHealth Group new hire training and demonstrated proficiency required   
Assets:
1 year of billing or collections experience preferred

Careers with OptumInsight.
Information and technology have amazing power to transform the
Healthcare industry and improve people's lives. This is where it's
happening. This is where you'll help solve the problems that have never
been solved. We're freeing information so it can be used safely and
securely wherever it's needed. We're creating the very best ideas that
can most easily be put into action to help our clients improve the
quality of care and lower costs for millions. This is where the best and
the brightest work together to make positive change a reality. This is
the place to do your life’s best work.

Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, age, national origin, protected veteran
status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:
billing, claims, medical claims, healthcare claims, office,
UnitedHealth Group, Optum, training class, customer service
representative, customer service, CSR, Data Entry, adjustments, phone
support


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