Customer Service Manager - A4Me - Richardson, TX

Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.The Customer Service Manager is responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.Primary Responsibilities:Coordinate, supervise and accountable for the daily / weekly / monthly activities of team membersSet priorities for the team to ensure task completion and performance goals are met, such as: Quality, Adherence, Service Level and AHTCoordinate work activities with other supervisors, managers, departments, etc.Identify and resolve operational problems using defined processes, expertise and judgmentProvide coaching and feedback to team members, including formal corrective actionConduct annual performance reviews for team membersProvide expertise and customer service support to members, customers, and/or providersManage and accountable for professional employees and / or supervisorsManages and is accountable for professional employees and / or supervisorsImpact of work is most often at the local level.

Required Qualifications:Associate's Degree (or higher)Availability to travel 1 or 2 times a year for meetings 5 - 10%3+ years of Customer Service / Call Center experience2+ years of experience as a Professional Leader / Supervisory role within an organizationExperience with Microsoft PowerPoint (create and update presentations) and Microsoft Excel (create, manage spreadsheets, formulas, and pivot tables)Preferred Qualifications:Knowledge of Call Center systems such as CMS, IEX, CTI and TCS1+ years of experience in a Client Facing RoleUnderstanding of Call Center Performance Metrics and MeasurementsExperience working in the Healthcare IndustryCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Manager, Leadership, Management, Healthcare, Coaching, Call Center, Direct Reports, Indirect Reports, UnitedHealthcare, UnitedHealth Group