Customer Service Representative I - Full-time

Order Management for the Sears Commercial business.
The Customer Service Rep I is responsible for processing complete and accurate sales orders, applying order management disciplines to the ordering and delivery processes, coordinating the delivery and installation of the appliances with the customer, and handling customer service responsibilities through inbound and outbound calls. Additionally, this position works various order management reports to ensure accurate, timely delivery and invoicing.

JOB DUTIES/RESPONSIBILITIES:

• Processes telephone, fax, and mail orders via the Order Management System in order to meet deadlines
• Notifies, via voice mail, pertinent order information, including customer and account name, sales order number, purchase order number, ship complete or available, back orders and approximate date of receipt of product, delivery date, and appropriate order
• totals
• Requests customer adjustments and check requests where applicable, fills out proper forms for request of catalogs, follows up on customer issues (i.e., delivery, installation)
• Makes Ten Day Pre-Call to confirm order accuracy and delivery information and maintains folders for incomplete and complete customer service issues for follow-up
• Advises customers and Account Managers of backorders, and helps to make another selection. Arranges for miscellaneous installation or related services when required
• Processes required reports as necessary and confirms faxed and mailed orders according to guidelines (confirm after every 10 entered)
• Performs other duties as assigned

JOB REQUIREMENTS:

• High school diploma or equivalent
• Less than one year of related experience
• 18 years of age or older

REQUIRED SKILLS:

• Prior experience in a call center
• Customer service skills
• Ability to use standard office equipment, including telephone system, fax machines, and photocopying equipment
• Knowledge of standard computer software systems
• Ability to use order processing systems and grasp policies and procedures
• Knowledge of Microsoft applications, including Word and Excel (or similar applications)

Equal Opportunity Employer / Disability / Vet.