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in Tempe, AZ

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Hours Full-time, Part-time
Location Tempe, Arizona 85287
Tempe, Arizona

About this job

Position Overview:
- The PSS plays a critical role with the interaction of potential customers and parents/caretakers to onboard new patients to Dexcom's Continuous Glucose Monitoring (CGM) products.
- You ensure a high quality experience for each patient by appropriately engaging and connecting with them by answering incoming calls, placing calls, assisting the patient with any questions or inquiries around device functionality and on-going use of the Dexcom CGM system.
- Because you understand the value of providing a superior customer experience, you take pride in your ability to successfully triage and disposition patient inquiries.
- You are a strong partner with Field Sales & Marketing as you follow up on generated leads and opportunities from those teams.

Job Duties:
- Contact and follow-up with new patients.
- Describe the benefits of CGM and Dexcom as you determine the patients' needs, fit and financial feasibility with them.
- Understand an communicate Medicare criteria and process
- Educate patients about CGM by being a subject matter expert on Dexcom products functionality, comparison to competing products and diabetes.
- Assess, persuade and convert new patients to Dexcom CGM Therapy solutions.
- Have a strong ability to overcome objections (primarily cost)
- Consistently achieve monthly sales quotas and key performance metrics.
- Accurately enter patient's health insurance and medical history into company database including conduct benefits investigations and conveying coverage to the customer.




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.