Support and Development Trainer

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

#LI-JR1 

A successful Support and Development Trainer III will have the following:

• Bachelor's degree from four-year college or university; and 3-4 years of related experience and/or training
• Project management and research skills. Instruction design and training experience required. Experience in a sales environment; call center or field sales environment preferable
• Ability to effectively interact with all levels of DISH staff and vendor organizations to drive performance and participation in ongoing training initiatives
• Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
• High energy, flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment
• Up to 75% travel required, including local, national and international travel

A Support and Development Trainer III researches, conceptualizes, builds and implements training projects for DISH’s outside sales vendors.  The Trainer will coordinate training with other members of the Sales Channel Training team and vendors by project managing training initiatives from development to delivery.  This position will also conduct large trainings, sales presentations and facilitator led workshops. 

Primary responsibilities fall into the following categories:

• Works with various departments to develop training curricula
• Conducts pilots and research projects to determine appropriate training
• Provides direction and instruction to vendor field staff on job performance, execution and ways to deliver training material
• Onboards and trains new trainers both at DISH and at our vendors
• Participates in needs analyses studies to assist Training Managers on the training needs within the vendor organizations based on testing and evaluation procedures to be used at completion of training or during an evaluation period
• Partners with the vendor field staff to identify specific behaviors and skills requiring employee improvement, such as: better understanding of products, promotions and sales methods
• Conducts training sessions covering specified areas such as: on-the-job training, use of training materials, customer service, sales techniques, marketing tactics, public relations, refresher/up training, and product knowledge