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Sr. Customer Service Advisor
| Hours | Full-time, Part-time |
|---|---|
| Location | Hartford, CT Hartford, Connecticut |
About this job
Input and update of customer address and contact information.
Input and update of client meter/permit information in Salesforce.com and POInTS.
Input and update of customer contact information for customer loyalty survey.
Input and update of customer volumes in Mailflow database also input and update of information on all USPS required paperwork utilizing the PBPS E-Sign application.
Verification of receipt, accuracy, and availability of all USPS paperwork.
Opens permits with USPS for clients - for both their own clients and mail exchange clients as needed - and maintains all informational data bases on the process.
Maintains all databases for TQM compliance.
Coordinates with staff on client start ups, special mailings, or specific customer requests.
Complete special reports/QBR's for clients as necessary.
Participates in all applicable Client Service webinars. Helps coordinate employee events such as Our Winning Formula and employee appreciation.
Checks with QA/QC daily for any customer mail issues and takes appropriate steps to resolve - either by informing the appropriate CSM or contacting client directly.
Handles incoming client calls and emails and coordinates as necessary with other CSMs or departments to ensure client satisfaction. Coordinates with transportation and operations on any client transportation needs or spikes in volumes. Communicates with clients in advance of upcoming holidays for any transportation needs.
Develops close working relationship with Sales Team to work on new client On Boarding and contracts.
Computer skills using Micosoft Office, Excel, and Power Point
Ability to organize, prioritize and handle multiple work assignments with frequent interruptions
Ability to attend to detail
Excellent verbal, written and interpersonal skills.
Skills in effective listening
Education
Some college course work in business or a related field or equivalent combination of education and experience
Experience
Previous successful administrative or customer service experience
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